Description

Essential Functions:

• Strategically targets, prospects, and solicits dental offices in-person to generate new business in assigned geographic territory.
• Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).
• Communicates with existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customer needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.
• Works closely with prospective, new and existing customers to understand their needs, and utilizes technical knowledge and selling strategies to propose best solutions.
• Develops and maintains strong relationships with new and existing customers. Ensures a high level of post-sales satisfaction and facilitation of long-term relationships for account retention and expansion.
• Maintains thorough knowledge of Company products, prices, sales, and promotions. Communicates new or enhanced products, sales and promotions to customers at every opportune moment.
• Ensures databases are current and updated with accurate information such as customer name and full address, individual dentist name (if applicable), pick-up/drop-off times, dates of canvassing efforts, anticipated route for given workday.
• Strategically generates most efficient and productive route for each workday; communicates route to manager and customer service group.
• Maintains samples, catalogs, price guides, and other company materials clean, organized, and up-to-date.
• Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.
• Maintains credit card receipts throughout month; reports and reconciles receipts with Accounting at end of month.
• Occasionally assembles sample boxes for canvassing as needed.
• Picks-up and delivers dental cases as needed or in conjunction with a sales call.
• Provides marketing materials and/or samples to customers.
• Utilizes technical and clinical knowledge to provide customers with support regarding treatment and restorative options as needed.
• Performs other related duties and projects as business needs require at direction of management.

New West is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.