Who We Are:

The New Orleans JCC is a state-of-the-art fitness center and pool, a leader in New Orleans early childhood education, a fun-filled summer day camp and so much more. It is a place for adults to take an exercise class, an art class or dance class. A place for children and teens to experience learning through enrichment classes, sports leagues, family activities, and summer camps. The JCC is built on Jewish values, but is welcome to everyone.
The mission of the New Orleans Jewish Community Center is to promote and ensure the well-being of our Jewish community and to instill an understanding of Judaism and its heritage by providing a Center where all can enjoy, learn, experience and share in quality activities in a Jewish environment.
The Welcome Desk Manager oversees the day-to-day operations of the welcome desks and reception areas by providing trainings and supervision to the Welcome Desk Associates. Responsible for creating an excellent member experience while providing directions and information to people both in person and those calling the center. Also responsible for promoting JCC membership and programs as well as managing related paperwork and payments.

What You'll Do:

• Manages the execution of all operations at the welcome desks.
• Audits systems and reviews reports, as well as understanding gaps in performance.
• Assists in training staff and development for potential career advancement.
• Responsible for personnel-related matters including performance management, disciplinary action, trainings, and monthly staff meetings.
• Identifies opportunities and implements programs to improve guest service processes and maximize the guest experience.
• Maintains positive collaboration and communication with membership information, program offerings, schedules, staff roles, registrations, and building/program policies.
• Communicates with the Director of Fitness on a weekly basis to ensure positive outcomes.
• Maintains a clean, orderly, and organized work environment at the fitness desk.
• Be the primary point of contact for customer service in the building.
• Engages in informal conversations to form long-term relationships with our members, driving retention, customer service, and referrals.
• Assists in promoting and selling memberships to potential new members by actively developing leads, responding to membership inquiries, booking, and providing energetic and informative tours.
• Completes paperwork for new members, including applications and fitness orientations.
• Be responsive to member feedback and complaints by notifying the JCC management team and working towards a timely resolution.
• Serves as a liaison to the maintenance team to ensure that the facility is kept clean.

Perks!

• Medical, Dental, Vision & Indemnity Plans
• 401K Matching
• Life Insurance
• Free Complimentary Fitness Membership
• Vacation & Sick PTO

And soo much more!What You'll Bring:

• A bachelor's degree in hospitality, hotel management, or a related field is preferred.
• 2 years of previous front desk/guest services management experience.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Demonstrated ability to train staff.
• Must be flexible regarding schedule based on business demands.
• Previous experience demonstrating strong customer service preferred.

Schedule:

Let's Talk Money!

$37.5k-$46.2k Annually Depending on experience

The New Orleans Jewish Community Center is an Equal Opportunity Employer
At the New Orleans Jewish Community Center (NOJCC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. The NOJCC expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of NOJCC employees to perform their expected job duties is absolutely not tolerated. The NOJCC complies with applicable state and local laws governing non-discrimination in employment in every location in which NOJCC has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training