Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service.

We will train you, so experience is not necessary. However, you do need to understand how to use computers very well and have a friendly upbeat personality.

Duties:
- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services.
- Conduct outbound calls to follow up with customers and provide updates on their needs.
- Assist customers with resolving billing issues.
- Enter customer information and order details accurately into the system.
- Collaborate with other departments such as sales to ensure customer satisfaction.

Requirements:
- Fluent in both English and Spanish languages.
- Excellent communication skills, both verbal and written.
- Strong phone etiquette and active listening skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficient in data entry and computer skills.
- Previous experience in customer service or sales is preferred but not required.

We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!

Job Type: Full-time

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Albuquerque, NM 87109 (Required)

Work Location: In person