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This position is responsible for everything from administrative tasks to member, employee, physician, and lab support tasks. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members on the medical case management side with acquiring and utilizing the skills necessary to become self-sufficient to manage and enjoy their lives.

Duties and Responsibilities:

• Communicate member needs to a variety of clinical care team members, and follow-up accordingly.
• Provide supportive services including, but not limited to, assistance in maintaining, monitoring, and modifying covered medical services.
• Maintain the member’s comprehensive clinical record through detailed documentation.
• Adjust to fluctuating peaks in client flow, acuity, and other operational demands while maintaining quality.
• Obtain and record member medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.
• Coordinate the daily administrative activities, including scheduling, member check-in and check-out, member medical record maintenance, and assisting with member medical referrals.
• Deliver compassionate support, attention, and assistance to members and families.
• Ensure compliance with all health care regulations, including HIPAA and OSHA.
• Collaborate professionally with courtesy and tact when interacting with the leadership team, employees, and members.
• Assist with member primary care and/or Tele-Med or Tele-Psych appointments and complete all required documentation.
• Assist with monitored urinalysis/drug testing of members, as needed and per company protocols.
• Assist with other testing requirements for both members and employees as it relates to COVID.
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided.
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements.
• In addition, all other duties as assigned.

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Experience

• Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
• Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
• A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope required
• Behavioral Health Paraprofessional designation required (0-2 years behavioral health work experience without higher education, such as Bachelor’s and/or Master’s Degree in relevant course of study)

• 1 - 2 years: Relevant experience in behavioral health and/or medical field
• Behavioral Health Technician designation preferred (2 years behavioral health work experience and/or higher education)

Education

• High School or better in General Studies or related field
• HS Equivalency or better in General Studies or related field

Licenses & Certifications

• Drug & Alcohol Testing
• Criminal Background Check
• CPI Certification
• CPR/FA Certification
• Annual TB Clearance

• MA Certification

Skills

• Computer/Technology Literacy
• Effective interpersonal skills
• Patient Care, Med Terminology & MA Experience
• Ability to sit for prolonged periods

• Bilingual (Spanish)
• Behavioral Health Experience

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization