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The Mailroom Specialist works to support and ensure the company’s and members’ mail needs are effectively managed on a daily basis.

Duties and Responsibilities:

• Receive, log, and organize all incoming mail for members, according to the member’s assigned team
• Obtain signatures from members before mail distribution
• Supervise members opening mail to ensure facility and member safety
• Postmark and prepare all members’ outgoing mail
• Organize and file all graduates’ mail and hold until they arrive to pick-up
• Mark return to sender on all mail that is for members who have been discharged
• Maintain strong communication with mentors, Mentorship, and other department staff to ensure that outgoing mail is postmarked and sent in a timely and effective manner
• Scan each letter, lesson, and/or document(s) received from mentees, effectively uploading to the appropriate CRM account
• Create new CRM accounts and scan in letters for first-time mentees
• Keep daily log to account for all letters sent to prisons, in addition to logging any/all mail received from mentees who are currently incarcerated
• Receive and file all mail for potential NF intakes who have not yet arrived at facility, organizing the mail according to release date
• Deliver NF/NFP mail to appropriate the NF departments and/or staff
• Assist staff with issuance and/or fulfillment of supplies as needed
• In addition, all other duties as assigned

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K – with a company match
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC and NFP is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Experience

• Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
• Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
• Intermediate computer skills – MS Office (Excel, Word, Outlook, Teams), Internet, Electronic Health Record, etc.

Education

• High School or better
• HS Equivalency or better

Licenses & Certifications

• Criminal Background Check
• CPR/FA Certification
• Driver's License
• MVR Clearance
• Annual TB Clearance
• Drug & Alcohol Testing

• PST Certification

Skills

• Computer/Technology Literacy
• Effective interpersonal skills
• Ability to sit for prolonged periods
• Ability to stand for prolonged periods

• Bilingual (Spanish)
• Behavioral Health Experience
• Lived Experience

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization