Are you ready to lead a team that defines the cutting-edge of IT service excellence?

Join us at NetSource One, Inc. as our Service Manager! In this role, you’ll lead a team dedicated to exceeding customer expectations and delivering top-tier technical support.

As our Service Manager, you’ll oversee daily operations of the service team, manage dispatchers and coordination of service requests, improve usage of IT support resources to increase productivity of the team, and communicate directly with clients to ensure that they are receiving seamless service and technical support.

The ideal candidate is someone with a passion for IT, a positive and service-oriented personality, exceptional leadership skills, self-motivated, and a commitment to continuous learning. Preferred qualifications include:

• Associate or bachelor degree in information technology management, computer science, or related fields
• 2 years of experience in IT
• 2 years in a leadership role

With 25 years of industry expertise and a commitment to ongoing education and innovation, we invite you to join our team -- where we continue to raise the standard for technology support!

For immediate consideration, qualified candidates should send resume and cover letter to HR@nsoit.com.

*We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Performance bonus
• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• IT: 2 years (Preferred)
• Leadership: 2 years (Preferred)

Work Location: Hybrid remote in Troy, MI 48098