Position Description :

Together, as owners, let’s turn meaningful insights into action.

Do you want to take control of your future? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success?

CGI is looking for multiple Customer Service Associates to join our Troy, Alabama team.

The ideal candidate will be able to apply their communication skills (verbal and written) to provide excellent customer service in a client-focused and service-oriented environment.

This position would suit a positive, innovative, and enthusiastic solution-finder.

Your future duties and responsibilities :

• Responsible for assisting customers with service calls for a broad range of products
• Service and problem resolution to include receiving and investigating customer inquiries regarding services and issues
• Effectively handling upset customers
• Multi-tasking through diverse client-facing systems to document calls and transfer funds accordingly

Hours for this position are Monday-Friday and can vary from 6 : 30am-7 : 00pm CT. Multiple shifts available for this role. (No weekends)

Required qualifications to be successful in this role :

CGI will invest in your future success in the role using project-based learning for four weeks of PAID training onsite at our Troy, AL office.

The hours of training will be 8 : 00am-5 : 00pm Monday-Friday where perfect attendance will be required for completion.

• Learn independently
• Initiative to solve problems
• Ability to engage others in conversation
• Ability to actively listen and respond in a positive, empathetic manner
• Verbal and written communication skills
• Creative thinking
• Dedicated to quality
• Multitasking (listening, obtaining information, understanding the problem, and querying the customer
• Navigating and understanding multiple computer screens
• Learning and retaining large amounts of information
• Must possess a high school diploma or GED

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.

S. is $12.00 - $15.00 / hour .

At CGI, we call our professional’s members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

Benefits for a CGI Collections Representative include :

• Generous employee referral program
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment

Last updated : 2024-04-28