You will be a part of a skilled team of IT professionals in Norway and the US and work closely with the other internal and external stakeholders and vendors. The Helpdesk Technician will be based full-time in Wallingford, CT.

Main Tasks & Responsibilities

• Plan and manage the installation, upgrade, repair, movement, and replacement of desktop PCs, laptops, and peripherals
• Perform basic troubleshooting and service of office printers, both local and networked
• Must be able to configure, workstations, docking stations, printers, monitors, hardware, VoIP/VoSIP telephones, Audio/Video controls
• Be responsible for providing technical assistance and support related to computer systems, hardware, mobile devices, or software
• Provide Tier I and II IT troubleshooting services such as, maintaining, installing, repairing and modifying computers/mobile devices and their associated business software
• Support a hybrid and distributed workforce using VPN and cloud platforms.
• Provide technical resolution for internally reported issues on production and development systems
• Contribute to ongoing infrastructure and software development projects
• Assist cutting-edge research and development initiatives including integration and customization of our manufacturing and engineering applications with emerging frameworks and platforms
• Support systems involved in deployment, testing and production environments
• Researches, resolves, responds to, and documents end user inquiries

Educational & Professional Experience

• Bachelors degree in Information Technology, or related field
• Proven experience as a helpdesk or desktop support technician with 1-2 years of experience.
• Plan and manage the installation, configuration, and upgrade of business software applications, both networked and local
• Setup and test A/V (Video Conferencing) equipment for all meetings and functions as requested
• Proven experience in supporting IT infrastructure, both on-premises and in the cloud with basic understanding of cloud computing concepts and services.
• Basic knowledge of server operating systems (Windows Server)
• Understanding of networking concepts and protocols (TCP/IP, VLANs, routing, switching, firewalls).
• Familiarity with cybersecurity principles and best practices.
• Experience with Microsoft Office applications including Teams

The above statements reflect the principal functions of the position and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

What we can offer

• An opportunity to work in a company in strong growth and a leading position in the market.
• A visible role with many exciting interfaces, internally and externally
• The opportunity to work in a global company that contributes to the green transition.
• A dynamic and highly professional working environment consisting of competent and committed colleagues.

Nel Hydrogen provides comprehensive health and insurance benefits for its employees as well as a short-term incentive program. The Company offers competitive paid vacation time, sick leave, and holidays.

The Company has a published Code of Conduct that all employees are expected to follow.

Visas

• Nel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

We are an equal opportunity employer-M/F/Disabled/Veteran and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need. Applicants have rights under Federal Employment Laws: FederalEnglish.pdf)