The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.Responsibilities include, but are not limited to:Daily account management of approximately 1500 current ticket holders and donors.As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.Meet and exceed monthly and yearly renewal and sales goals.Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.Responsible for making a minimum of 70 outbound calls per day.Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders.Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.Assist in developing and executing customized service and touch point programs for accounts.Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.Work home athletic events, as assigned by Manager of Services and Retention.Readiness to be a steward of NC State Athletics in person at events and appointments.