You haven't searched anything yet.
Pay Range : $16.00 - $21.43Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center.
This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service team to ensure resolution of any received complaints or concerns from our client base.
Education and Experience :
Associate's degree and one (1) year of experience or equivalent combination of education and experience
Skills and Abilities :
Tasks Performed :
85% Actively field calls from our client base through the Participant Service Center phone line. Provide support on products and services offered.
Identify, research, document when necessary, and provide resolution to participant questions or concerns requiring follow up.
Physical Requirements :
Last updated : 2024-05-13
Full Time
Lending & Credit
$38k-49k (estimate)
05/13/2024
08/09/2024
nbtbancorp.com
WILLISTON, VT
1,000 - 3,000
1986
ANNMARIE DEITRICH
$200M - $500M
Lending & Credit
NBT Bancorp Inc. is an information technology and services company based out of 52 South Broad Street, Norwich, New York, United States.
The job skills required for Call center associate include Products and Services, Microsoft Office, Communicates Effectively, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center associate positions, which can be used as a reference in future career path planning. As a Call center associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center associate. You can explore the career advancement for a Call center associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
04/23/2022: Santa Ana, CA
Identifying customers’ needs, clarify information, research every issue and providing solutions .
03/20/2022: Gary, IN
Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.