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Position Title: Call Center Supervisor
Reports To: Call Center Manager
Department: Call Center
FLSA Status: Exempt
Job Summary:
Responsible for the successful operation of the Call Center team. The main objective is to coach, mentor and develop the Call Center Agents, including performance management and process improvement.
Essential Duties & Responsibilities:
Additional Duties & Responsibilities:
Based on business needs, duties and responsibilities might vary.
Supervisory Responsibilities:
This position is responsible for the oversight of the call center, specifically the positions of Call Center Agents
Education & Experience:
Knowledge, Skills & Proficiencies:
Tools & Equipment Used:
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements/Working Environment:
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Full Time
Preschool & Daycare
$51k-66k (estimate)
02/24/2023
05/11/2024
canohealth.com
SIMI VALLEY, CA
1,000 - 3,000
2009
Public
CONSTANCE CANO
<$5M
Preschool & Daycare
Cano operates 108 medical centers focused on the health needs of Medicare and Medicaid patients in Florida, Nevada, New Mexico & Texas.