Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

We are seeking a Vice President of Commerce Operations to join the Global Streaming Platform team. Reporting to the SVP of Commerce Product, the VP of Commerce Operations will lead all “run” activities for the Commerce Product team.

Responsibilities:

• Lead the strategy and delivery of three areas of focus – Billing Operations, Offer Operations and Production Management for four Global Streaming Platform propositions.
• Develop a vision and provide thought leadership that enable operational excellence and efficiency.
• Define metrics for global transactional success and fraud reduction. Manage and monitor success, providing executive level briefings and establishing strategies to improve metrics, aiding in broader OKR achievement.
• Own day to day relationships with Payment Service providers.
• Work with product and technology to evaluate relationships and establish best in class vendor management.
• Ensure compliance with all applicable laws and regulations related to billing, payments, and collections.
• Work and guide your team to work cross-functionally to recommend improvements to product functionality that will improve billing success, offer delivery and/or product configuration.
• Cultivate and led a team of 20 team members

Qualifications

Required Qualifications:

• Minimum 10 years of demonstrable experience in product operations, with global senior leadership experience within a large organization focused on product operations for OTT businesses.

Desired Characteristics: 

• Proven and recognized thought leader in Billing operations and transactional products who anticipates industry trends.
• Relevant experience in large global matrixed organizations with exposure to international payment methods, laws and delivery considerations
• A problem solver at heart – capable of identifying
• Extensive experience defining and delivering competitive product operational strategies.
• Proven ability to collaborate across businesses.
• Be an inspirational leader for best-in-class product talent in an innovative, fast-moving environment.
• Demonstrated record of accomplishment of success in forging and developing excellent relationships with key clients and stakeholders (e.g., Peacock, Sky).
• Proven executive presence with outstanding verbal and written skills, strategic capabilities, effective collaborator, and superior influencing skills.
• Influential leadership, strong motivator, and ability to manage through change.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $215,000 - $280,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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