The VP, Director of Operations will play a pivotal role in overseeing and coordinating the operational activities for one of our key clients, a global health services client. Reporting directly to the IPG Business Leader, this role is client-facing and will involve managing the operations of multiple IPG agencies to ensure seamless execution of marketing communications campaigns and initiatives.

This Role May Be for You If You Have:

*Vast experience working with cross-disciplinary teams in an agency environment as well as a proven track record of driving and managing organizational change

*Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence.

*Excellent communication, negotiation, and interpersonal skills.

*Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

*Proficiency in project management tools and software.

*7 years in a senior leadership/management role in a large agency (500 people).

*Proven track record of success in client relationship management and agency coordination (e.g. improved client satisfaction, utilization, efficiency)

In This Role, You Will:

Client Relationship Management:

*Manage the Team's Agency Operations relationship, serving as primary point of contact for clients, fostering strong relationships and understanding their business objectives, needs and expectations.

*Collaborate closely with the client to align operational strategies with their overarching goals and objectives.

*Partner with clients on the implementation of technology where appropriate.

*Manage client/agency relationship surveys, e.g. TRR and Agency Scorecard

Agency Coordination and Oversight:

*Lead a team responsible for coordinating the operations of all relevant IPG agencies.

*Provide guidance, direction, and support to agency teams to ensure alignment with client objectives and adherence to project timelines and budgets.

*Facilitate communication and collaboration among agency teams to promote efficiency and synergy in project execution, introducing technology where feasible.

*Standardize new hire client onboarding, training, and cross-agency operating procedures.

Operational Efficiency and Process Improvement:

*Develop and implement operational processes and procedures to streamline workflow and optimize resource utilization.

*Identify areas for improvement and implement best practices to enhance operational efficiency and effectiveness.

*Monitor key performance indicators (KPIs) and metrics to evaluate operational performance and identify opportunities for enhancement.

Contract/Scope Management:

*Ensure agencies are compliant with MSA contract including supporting scopes, schedules, annual KPI development, efficiency, and deliverable tracking

*Oversee the scope management processes for client projects and initiatives.

*Identify cost-saving opportunities and implement strategies to maximize ROI for the client.

*Lead the team's DE&I initiatives along with relevant compliance requirements.

*Annual Scope of services/work development, and resourcing plans.

Risk Management and Compliance:

*Mitigate operational risks by ensuring compliance with regulatory requirements and industry standards.

*Implement robust risk management protocols and procedures to safeguard client interests and maintain operational integrity.

About MRM:

MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity- all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific.

At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We're committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it's in the act of living our daily lives.

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

If you require accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

a) Dedicated E-mail -

b) US Mail - 360 W. Maple Birmingham, MI 48009

c) Dedicated Phone - 248-203-8000