Job Title: Vice President/Ticket Sales & Service
Job Title: Vice President of Ticket Sales & Service
Department: Revenue/Ticket Sales and Service
Job Reports To: Chief Revenue Officer
Status: Exempt
The Vice President of Ticket Sales & Service is responsible for leading the day-to-day success of the Season Ticket Sales, Season Ticket Service & Retention, Group Sales, and Inside Sales teams and directly reports to the Chief Revenue Officer. The Vice President of Ticket Sales & Service is responsible for developing and executing strategies that drive the maximization of ticket revenue and achieve a consistent sold-out atmosphere for the Nashville Predators in collaboration with the Premium Sales & Service, Business Strategy, and Marketing leads.
Additionally, the Vice President of Ticket Sales & Service will develop, lead, motivate, and hold accountable the sales and service leadership team and team members to meet and exceed established sales and service goals and objectives, while functioning as a collaborative teammate with all areas of the organization.
Major Responsibilities:

• Serve as a senior member of the revenue leadership team responsible for setting and achieving sales goals through the sale of ticket products (Season Ticket Memberships, Partial Plans, Group Tickets, and Single Game Ticket Sales) and retention of current season ticket members.
• Be responsible for the leadership, oversight, and accountability of the Predators ticket sales & service team and team leaders.
• Recruit, train, and develop sales and service leadership and team members.
• Develop and execute short and long-term strategic plans to meet and exceed the organization’s ticket sales goals.
• Lead the sales and service team through the transformation of a traditional season ticket platform to a year-round engaging membership platform.
• Implement organized systems, processes, and measurements to manage progress and success of each sales discipline (New Season Ticket Membership Sales, Membership Retention and Service, Group Sales, Youth Sports Sales, and Single Game Sales) effectively and efficiently.
• Collaborate with the Business Strategy & Analytics group on the development and execution of the inventory strategy and pricing models, and lead generation campaigns.
• Set and manage accountability of the sales & service team to adopt and increase CRM utilization.
• Collaborate with the Business Strategy & Analytics team to monitor and manage revenue pipeline leads, adjusting as necessary to create sustainable growth.
• Collaborate with the Marketing group on the creation of fan development, fan engagement, and digital marketing campaigns.
• Collaborate routinely with the Business Strategy & Analytic, Finance and Marketing groups on pricing strategies, business models, and messaging to achieve revenue goals.
• Work in partnership with the SS&E Executive Leader, to achieve ticket sales goals and objectives for Austin Peay State University Athletics, F&M Bank Arena, and our expanded partners.
• Serve as a secondary leader to the Director of SS&E Sales, providing the leader with coaching, guidance, and direction in the year-round development SS&E Sales and Service staff, and the execution of sales and service campaigns.
• Take ownership of championing a passionate sales culture within the revenue team and contribute to the advancement of our workplace culture by sparking energy, motivating, and inspiring team members.
• Be an active and collaborative leader across the organization.
• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s degree form accredited college or university required, preferably in sports administration, management, or related field.
• 8 years demonstrated success in sales leadership in the Sports/Entertainment industry.
• Excellent leadership skills with a proven ability to manage and mentor a team of sales and service professionals with varying levels of experience.
• Proven success in developing and executing successful sales strategies that drive sustainable revenue growth.
• Passionate about delivering an excellent human experience and has a deep understanding of the role we play in creating extraordinary experiences that impact someone’s life, memories, and connection to community.
• Commitment to a diverse and inclusive workplace, being thoughtful in this respect to hiring, training, and providing performance management/feedback to employees.
• Strong campaign management skills, with the ability to manage multiple projects and teams simultaneously and deliver results on time and within budget.
• Strong communication and interpersonal skills with the ability to effectively communicate across the organization and to executive leadership.
• Strong analytical, problem-solving, and forecasting skills with the ability to use data to drive insights and decision making.
• As a condition of employment, qualified applicant will be subject to a background check, including a criminal history check, driving history and character references.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by Nashville Predators’ insurance carrier (without conditions).

Essential Physical Functions:

• High finger dexterity for large document typing.
• Occasional heavy lifting/ moving of items up to 50lbs.
• Exposure to bright lights, extreme temperatures, and loud noise.
• Excellent computer skills.
• Excellent speaking and listening skills, requiring the perception of speech.

Acknowledgment:
I have reviewed the job description and I understand all my job duties and responsibilities. I have discussed any questions I may have had about this job description prior to signing this acknowledgement.
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Employee’s Signature Date
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Employee’s Name (please print)
Preds Perks: | In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19 days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.
Equal Opportunity Employer: Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees. In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at mhorwitz@nashvillepredators.com to request an accommodation.