You haven't searched anything yet.
Kelly Services is seeking a Customer Service Representative for a premier company located in Columbus, IN.
Duration : Contract-to-hire
Pay Rate : $17 / hr
Schedule : Mon - Fri 8 : 00am - 5 : 00pm during training (10 - 12 weeks)
After training : Mon - Thru 9 : 00am - 6 : 00pm and 8 : 00am - 5 : 00pm on Fridays
Location : Columbus, IN onsite during training, transition to a hybrid schedule (WFH Monday and Friday) after training
Responsibilities :
Professionally and courteously assist consumers that contact the Consumer Care Department through a variety of channels, including voice, chat, text / SMS, email, IoT, and more.
Handle tasks such as application or connectivity questions, troubleshooting, product information, and order status. Assist consumers with product technical questions, product assembly, and installation issues across a wide range of brands and products.
Place orders for replacement product or parts under warranty, outside of warranty and through sales.
Achieve individual performance goals, including quality, first contact resolution, attendance, schedule adherence, and voice of the consumer.
Also seek to achieve efficiency in contact handling.
Requirements :
Last updated : 2024-05-17
Full Time
$35k-45k (estimate)
05/19/2024
08/18/2024
The job skills required for Customer service representative include Customer Service, Call Center, Microsoft Office, Troubleshooting, Initiative, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.