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This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
We’re JTI, Japan Tobacco International and we believe in freedom . We think that the possibilities are limitless when you’re free to choose.
In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from . It’s how we’ve grown to be present in 130 countries.
But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business .
That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI.
And why we’ve been awarded Global Top Employer status, ten years running .
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.
Learn more : jti.com
Department : Supply Chain & Logistics
Location : Raleigh, North Carolina
Reporting to : Customer Service, Logistics & Demand Planning Manager
Role : Permanent
Customer Service & Logistics Associate
About the Role
The primary purpose of this position is to ensure that customer orders are entered, processed and delivered to our customers accurately and efficiently in a professional manner without delay and / or interruption.
As the first line of JT International’s working relationship with customers, this position is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers.
Additional duties include daily reconciliation of warehouse inventories across the company's domestic warehouse network, reviewing, approving and processing vendor invoices, administering the company's tax stamp affidavit program and other duties as assigned.
What you will do
Ensure that strong rapport is built and maintained with all customers. Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay.
Also ensure all invoices / credit memos are processed to customers with correct prices and taxes on a timely basis.
current and historic pricing and standard costs; current and historic state and federal taxes; customer details (name, address, and tax status data).
Track and report on order transit timing and investigate exceptions to planned delivery schedules.
as well as external customers. Work with customers and IT department to resolve any EDI issues.
Who We Are Looking For
A well-organized, passionate, and detailed-oriented person, with :
What We Offer
In JTI USA, we are proud to be recognized as Top Employer and awarded the Global Equality Standards certificate as we continue our dedication to equal pay and equal opportunities.
Our culture is what makes JTI USA a fun and exciting environment to work in. We value integrity, trust, empowerment, and freedom - freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.
We ask for accountability, ownership, results, and collaboration.
And we care for our people's well-being - In addition to the salary, you might want to enjoy the following :
In addition to other perks & benefits (i.e. fitness / wellbeing activities, employee discounts, service awards, recognition program, etc.)
Thank you very much for your interest in the role. You are welcome to apply!
Last updated : 2024-05-20
Full Time
$39k-49k (estimate)
05/21/2024
06/01/2024
The job skills required for Customer service include Customer Service, Microsoft Office, Time Management, Dedication, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service positions, which can be used as a reference in future career path planning. As a Customer service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service. You can explore the career advancement for a Customer service below and select your interested title to get hiring information.