47 Client support representative Jobs in Chicago, IL
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myGwork is Hiring a Client support representative Near Chicago, IL
This inclusive employer is a member of myGwork the largest global platform for the LGBTQ business community.
About the role :
Morningstar Licensed Data gives clients independent, comprehensive, and timely data and research they can use to empower investor success.
The Senior Customer Support Representative will work as part of our dynamic global team supporting the Licensed Data business.
Job responsibilities :
- Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
- Investigate all incoming queries and escalate to technical teams where necessary.
- Document all actions in CRM (Service Cloud).
- Provide regular follow-up to clients on all outstanding queries.
- Assist with creating documentation and knowledge sharing.
Qualifications :
- Excellent written and oral communication, with excellent interpersonal skills.
- Excellent client service skills with a proactive approach and ownership of issues as they arise.
- Fast learner, self-starter, flexible, and proven ability to work in a demanding environment with strong multi-tasking skills.
- Strong problem-solving and analytical skills, high attention to detail, and excellent time management.
- Good understanding of financial data or experience in a similar field, working with larger quantities of data.
- Bachelor's degree
- Fluency in a second business language is desirable.
001 MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.
A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
Last updated : 2024-05-21
Job Summary
Full Time
$55k-71k (estimate)
05/22/2024
05/24/2024
The job skills required for Client support representative include Customer Service, Problem Solving, Customer Support, Flexibility, Attention to Detail, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support representative positions, which can be used as a reference in future career path planning. As a Client support representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support representative. You can explore the career advancement for a Client support representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.
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