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Client Services Representative Trainee
$61k-78k (estimate)
Full Time | Durable Manufacturing
0 Months Ago
ProCraft Cabinetry is Hiring a Client Services Representative Trainee Near Chicago, IL
Client Services Representative Trainee:
Summary of Position
The Client Services Representative Trainee (CSR) will be responsible for processing orders diligently, timely, and accurately; as well as scheduling all incoming orders, both internal and external. The CSR Trainee will also execute administrative and sales-related responsibilities that relate to client relations management to ensure that customers have a positive experience!
The Client Services Representative Trainee (CSR) will be responsible for processing orders diligently, timely, and accurately; as well as scheduling all incoming orders, both internal and external. The CSR Trainee will also execute administrative and sales-related responsibilities that relate to client relations management to ensure that customers have a positive experience!
Essential Job Functions and Responsibilities
- Create and process orders with diligence and accuracy, and send necessary quotes/drawings/receipts to the client in a timely manner.
- Use proper grammar notation exhibiting concise, professional communication skills.
- Detect any potential problems with the sales process and share with your manager to offer independent solutions and alternatives.
- Maintain daily awareness of deadlines and responsibilities.
- Effectively multi-task while maintaining clarity and proper prioritization management.
- Communicate inventory statuses accurately to your clients.
- Provide effective customer service via the phone, email, direct-interaction and fax.
- Follow-up with clients after their order has been completed, and gather feedback.
- Answer your communications in a timely manner, giving undivided attention to the client.
- Offer assistance and help the customer with inquiries.
- Monitor and reply to online reviews about the business and report them to your manager.
- Manage the reception area and keep it clean, as needed.
- Other duties as assigned by your manager.
Knowledge, Skills and Abilities
Ability to meet deadlines, exhibit great attention to detail, and communicate in a professional, concise manner. A thorough understanding of standard business practices, problem-solving skills, as well as a clients-first attitude is necessary for success. Familiarity with cabinet fabrication, terminology or similar industry experience is highly preferred, but not required.
Minimum Qualifications
Ability to meet deadlines, exhibit great attention to detail, and communicate in a professional, concise manner. A thorough understanding of standard business practices, problem-solving skills, as well as a clients-first attitude is necessary for success. Familiarity with cabinet fabrication, terminology or similar industry experience is highly preferred, but not required.
Minimum Qualifications
- Working knowledge of Microsoft Office products (Excel, Word, Power Point).
- 1-2 years of related client service experience.
- Understanding of basic software systems and products.
- Proven communication skills.
Comments
This job description in no way states or implies these are the only duties to be performed by the employee occupying this position. The incumbent will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor or manager.
This document does not create an employee contract, implied or otherwise other than an “at will” relationship.
This job description in no way states or implies these are the only duties to be performed by the employee occupying this position. The incumbent will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor or manager.
This document does not create an employee contract, implied or otherwise other than an “at will” relationship.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$61k-78k (estimate)
POST DATE
04/11/2023
EXPIRATION DATE
05/24/2024
WEBSITE
procraftcabinetry.com
HEADQUARTERS
NASHVILLE, TN
SIZE
50 - 100
FOUNDED
2010
CEO
HUI CHEN
REVENUE
$5M - $10M
INDUSTRY
Durable Manufacturing
Related Companies
About ProCraft Cabinetry
We are a kitchen and bath cabinet manufacturer creating timeless styles for every taste. We manufacture every cabinet ourselves taking pride in both craftsmanship and quality. Weve spent our 40 years in the industry streamlining our process which enables us to pass significant savings onto our customers. With unparalleled service, we want to make working with ProCraft as easy (and rewarding) as possible.
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