23 Service Support Analyst Jobs in Raleigh, NC
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MY3TECH INC is Hiring a Service Support Analyst Near Raleigh, NC
Job Details
Location : 1010 Middleton Dr., Raleigh, NC 27603
Consultant pay rate: $32 /hr on W2 (All Inclusive)
Contractor DHB IT - User Support Technician - This position is based on Dix Campus in Raleigh, NC and is not eligible for remote work
- This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
- Salary Rate is based on what a normal State User Support Technician would make: $45 per hour
- Job Specific Responsibilities:
- Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals.
- Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates theoutlook email account for our Active Directory called EADS.
- Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position.
- Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
- Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes.
- Knowledge,Skills, and Abilities Required:
- Toreceive credit for all your work history and credentials, you must list thei nformation on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
- Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with coworkers,officials, and the public
- Ability to work independently with minimum supervision
- Ability to effectively manage multiple tasks and priorities
- Capable of resolving routine problems based on existing documentation, training, and resources
- Previous working experience providing technical support
- Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
- IT IT Support, troubleshoot,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology
- Required
- 2 Years
- Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.
- Required
- 2 Years
- Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.
- Nice to have
- 1 Years
- First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.
- Required
- 2 Years
- Use of an IT Ticketing System like ServiceNow to resolve requests and document work.
- Required
- 2 Years
- Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. A trusted long-term service provider for various state governments across both the software product development and IT Staff Augmentation.
Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services, ISO 27001:2022 certified for Information Security Management, and ISO 9001:2015 certified for Quality Management Systems.
Job Summary
Full Time
IT Outsourcing & Consulting
$58k-73k (estimate)
05/01/2024
05/08/2024
my3tech.com
Pierre, SD
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Service Support Analyst include Technical Support, Customer Service, IT Support, Written Communication, Active Directory, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Support Analyst positions, which can be used as a reference in future career path planning. As a Service Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Support Analyst. You can explore the career advancement for a Service Support Analyst below and select your interested title to get hiring information.
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