** Customer Service Representative**

**Job Category****:** Sales **Requisition Number****:** CUSTO002999 Showing 1 location **Job Details**

**Description**

**Customer Service Representative (CSR) will establish and maintain positive customer relationships through processing new inquires, providing new quotations, entering, scheduling, and shipping customer sales orders, and performing other administrative tasks.**

**Essential Job Functions:**

* Acts as the primary contact for client communications, including gathering information and advocating between the customer and production team.

* Develops and maintains positive customer relationships through constant contact with key accounts and managing customer purchase orders and releases accurately.

* Provides support for customers through product design, quotation, order, scheduling, and closing processes.

* Coordinates orders with production and logistics to ensure on-time delivery and customer satisfaction. This also includes expedited and special customer shipments.

* Assists with administrative duties such as phone & email inquiries, filing, and handling paperwork to ensure efficient office operation.

* Partner with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request.

**Skills and Abilities:**

* Able to demonstrate safe work behaviors.

* Participate as part of a team in Continuous Improvement activities

* Willing to work with people throughout the organization to resolve issues

* Willing to learn across functional areas to support needs

* Learn from peers and other employees

* Work within the structure of an ISO 9001 quality system

**Education and Experience:**

* Bachelors degree and/or at least five years of experience in the above areas required.

* Strong Experience with utilizing Business Systems to drive activity and make decisions.

* Experience with Epicor ERP would be a plus.

* Proficiency in Excel to structure, maintain and utilize spreadsheets to make

**MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.**

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Thought Provoking****:** Capable of making others think deeply on a subject

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

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**Motivations**

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**Education**

**Required**

Bachelors or better.

**Experience**

**Required**

**5 years:** Customer Service or Other Related Field

**Licenses & Certifications**