MCHC PSR Job Description

JOB DESCRIPTION

The MCHC PSR will be the first point of contact for all visitors/patients to MCHC. They will be primarily staffed at the front reception desk and provide assistance to all callers and visitors to the facility. Their primary duties will include the following:

• Greeting and welcoming all visitors to MCHC, greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Answering the telephones and directing calls to the appropriate MCHC staff member or clinician
• Schedule and confirm patient appointments
• Providing visitors and callers with information about MCHC and the resources we provide
• Helping maintain the follow of correspondence between departments within MCHC as well as with outside contacts by taking and retrieving messages
• Managing all incoming and outgoing mail
• Performing a variety of clerical duties, including making copies, faxing documents, filing and paperwork
• Completing other office tasks assigned by the PSR Lead or Billing and Front Desk Coordinator
• Operate office equipment, such as voice mail messaging systems, word processing, and spreadsheets to prepare letters, or medical records
• Operate office equipment, computers, or computerized equipment 
• Interview patients to complete documents, or forms, such as intake or insurance forms
• Maintain medical records or correspondence files
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Collect deposits, payments, or fees
• Receive and route messages or documents, such as laboratory results, to appropriate staff
• Relay information between personnel
• Transmit correspondence or medical records by mail, e-mail, or fax
• Send information, materials or documentation 
• Schedule tests or procedures for patients, such as lab work or immunizations based on clinician orders
• Complete insurance or other claim forms
• Transcribe recorded messages, practitioners' diagnoses, or recommendations into patients' medical records
• Perform various clerical functions, such as maintaining an inventory of supplies, order materials, supplies, or equipment

POSITION DETAILS

This position operates in a professional office and medical environment. Faculty routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The MCHC PSR reports directly to the Office Coordinator.

EXPERIENCE AND EDUCATION

Required

• Proficiency in English
• Minimum High School Diploma
• 1-2 years’ experience as a PSR, receptionist, or other similar position involving front desk duties
• Proficiency in computer use, including MS Office

Preferred

• Familiarity with medical terminology and procedures
• Proficiency in one or more of the following languages: Arabic, Urdu, Rohingya, Hindi, Punjabi, Spanish, etc.
• 3-5 years’ experience as a PSR/receptionist
• College Degree