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Patient Service Representative (PSR)
$35k-44k (estimate)
Full Time 4 Months Ago
Save

Outreach Community Health Centers is Hiring a Patient Service Representative (PSR) Near Milwaukee, WI

JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Patient Services Representative Supervisor, the Patient Service Representative provides support with the daily activities which includes greeting patients, providing registration, telephone coverage, appointment scheduling, filing and patient referrals for Recovery Clinic patients in accordance with company policies and procedures.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greet patients and direct them to appropriate person or destination. Assist clients with special needs as required
  • Answer telephone and either responds to inquiry, directs caller to appropriate personnel, take messages.
  • Provide registration and financial forms to patients and update required demographic information at the front desk.
  • Ensure new patient information is completed.
  • Ensure required demographic information is updated according to protocols.
  • Register patients according to protocols and ensure patient information is accurate.
  • Collects payment from patients and reconcile cash receipts daily.
  • Enter confidential health information, demographics, and financial information into computerized system accurately including correct spelling.
  • Verify, update and enter insurance into billing system not limited to adjust effective date/term date of patient’s insurance policy.
  • Schedule appointments according to scheduling protocols and ensure patients receive reminder calls.
  • Obtain pre-certification as required by patients’ health care insurers.
  • Maintain strict patient confidentially.
  • Provides excellent customer service: treats patients and coworkers with courtesy and discretion.
  • Receives incoming mail, sort and distribute to appropriate person, destination, or file.
  • Notify Recovery Clinic staff upon patient arrival.
  • Assist the doctors with clerical tasks.
  • Attends staff meetings, trainings, and safety education/OSHA requirement sessions.
  • Cross train with other clinic positions as appropriate.
  • Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
  • Complete special projects as assigned.
EDUCATION and/or EXPERIENCE: Requires High School diploma or GED, college preferred. Requires 6 to 12 months of related experience within a busy customer service environment, preferably in a healthcare setting. Healthcare and insurance verification experience preferred. Requires proven attention to detail and strong customer service skills. Ability to work under pressure. Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public. Epic experience and medical terminology skills are preferred.

Considerations & Statement
Outreach Community Health Centers requires employees in certain departments to be fully vaccinated against COVID-19, MMR, Varicella and Influenza.

Outreach Community Health Centers welcomes all
Outreach Community Health Centers, Inc. is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

01/25/2024

EXPIRATION DATE

05/24/2024

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The job skills required for Patient Service Representative (PSR) include Customer Service, Scheduling, Health Care, Appointment Scheduling, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative (PSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative (PSR). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Service Representative (PSR) positions, which can be used as a reference in future career path planning. As a Patient Service Representative (PSR), it can be promoted into senior positions as a Business Office Supervisor- Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative (PSR). You can explore the career advancement for a Patient Service Representative (PSR) below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

01/20/2022: Akron, OH

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

02/08/2022: Florence, SC

Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

02/17/2022: Terre Haute, IN

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

02/17/2022: Saginaw, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

01/02/2022: Norfolk, VA

Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

01/09/2022: Lafayette, LA

Step 3: View the best colleges and universities for Patient Service Representative.

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