Job Description

• This role is responsible for striving to create a cooperative atmosphere where knowledge is shared amongst team members. Our Aircraft Operations Contractor provide business aviation customers with the tools, information, and empowerment they need to effectively satisfy aviation customer requests.

Primary Responsibilities:

• Responsible for interacting with business aviation customers (pilots, dispatchers, flight operations, air traffic control) via telephone and email exchanges.
• Relay sensitive aviation messages.
• Provide logistical assistance for flight crews.
• Provide customer account, software, troubleshooting, and training support.
• Provide technical assistance pertaining to multiple aviation platforms.
• Coordinating quarterly training and sometimes additional training sessions.
• Facilitating processes pertaining to expense reimbursement.
• Assisting in managing a 24/7 scheduling system.
• Task based assignments creating service tickets or otherwise managing the task to resolution.
• Office duties including managing office supplies and troubleshooting basic software.

Basic Qualifications:

• HS diploma, GED or AA/AS degree is required.
• Must be authorized to work in the U.S. without sponsorship now or in the future. Client will not offer sponsorship for this position.

Preferred Qualifications:

• Experience in aviation with a basic knowledge of aviation terminology.
• PC operating experience in a professional environment including standard Microsoft Office suite.
• Must be able to communicate well both verbally and in written form without grammatic errors.
• Ability to handle multiple customer requests simultaneously and accurately.
• Work well in a team environment.
• Bi-lingual (Spanish) desired.

Job Types: Contract, Temporary

Pay: $18.00 - $20.21 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person