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Desktop Support Specialist (Onsite)
$62k-82k (estimate)
Full Time | Contractor 2 Weeks Ago
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Motus Recruiting and Staffing is Hiring a Desktop Support Specialist (Onsite) Near Portland, OR

Desktop Support Specialist (Onsite)

Our client, a non-profit organization focused on delivering excellent, equitable education to underserved children, their families, and their communities, is currently seeking an onsite Desktop Support Specialist for their Portland, OR location. Persons of color and members of other underrepresented groups are strongly encouraged to apply.

This onsite role is a 6-month contract to hire position. If you think you are a good fit, we would like to hear from you!

Core Position Responsibilities for Desktop Support Specialist:

  • Support Sr. IT Manager and overall functions relating programmatic areas within the organization including Training Academy, Learning Academy, Early Learning Academy, Development and Community Relations, etc.
  • Support function implementation and operation of ALL current and future technological systems, including hardware, software (i.e. CRMs and internal information management systems).
  • Keeping applications up-to-date, safe, and compliant.
  • Liaison between the organization and third-party technology vendors.

User Support:

  • First point of contact for internal help desk support.
  • Create and maintain thorough, equitable, and accurate support ticket notes.
  • Create and maintain IT knowledge base for future utilization in trouble shooting.
  • Work with the Manager to improve support, including turnaround time and expectations of technology support within the organization.
  • Coordinate and manage user access to platforms including account creation, changes, and deletion.
  • Serve as administrator and create user accounts for all cloud-based platforms, internal databases, equipment, and analytics.
  • Maintain inventory records for all technology.
  • Provide reports and statistical information related to helpdesk and technology use from various technology platforms.

Peripherals:

  • Coordinate and provide set up of all technology and audio visual (A/V) equipment for facility needs, including events / activities (special and annual).
  • Coordinate the drop off and pickup of devices to repair vendors and the distribution of loaner devices.
  • Accurately assemble computers and peripherals from components for business and classroom environments.
  • Provide logistical support for devices and equipment including peripherals to ensure setup, distribution, placement, and replacement needs are met.
  • Create and maintain IT knowledge base for future utilization in trouble shooting.
  • Audio & Visual Projects:
  • Lead support for internal and external production projects including execution of audio and video recordings for productions.
  • Report on common issues to IT Manager to identify areas of IT infrastructure in need of improvement.
  • Assist with planning and implementation of IT projects as assigned.
  • Coordinate and perform regular cyber security audits on all platforms to ensure sensitive data is not inadvertently stored on the platforms.
  • Coordinate and provide support and training in the use of computer hardware and software applications, including basic documentation.
  • Research computing equipment, peripherals, materials, and software applications.
  • Participate in continuing education regarding software and hardware, including technology training and certifications.
  • Support and implement web design and graphics to various online platforms.
  • Provide additional web maintenance.
  • Participate in and execute strategic planning for the entire IT department.
  • Act as back up to Operations Coordinator in their absence.

Required Qualifications for the Desktop Support Specialist:

  • Bachelor’s degree or equivalent professional experience.
  • Minimum two years of experience working in school, nonprofit, or community setting.
  • One year relevant experience working with children from diverse racial and cultural backgrounds.
  • Proven work experience as an administrative coordinator or similar role.
  • Demonstrated ability to manage conflict through equitable decision-making and effective problem-solving.
  • High tolerance for ambiguity, changing work priorities and deadlines, and a willingness to take on responsibilities and to prioritize work on multiple projects.
  • Highly detail-focused and results-oriented.
  • Ability to communicate and interact effectively with multiple constituencies including families, parents, staff, and students.
  • Team-player attitude and strong customer-service orientation.
  • Excellent organizational, planning, and implementation skills.
  • Excellent written and verbal communication skills.
  • Highly proficient in Microsoft Excel, PowerPoint, and Word.
  • Demonstrated initiative, leadership, and tenacity.
  • Willingness to learn about and adapt to the organization’s culture.
  • Commitment to culturally relevant practices.
  • Commitment to professional reflection and ongoing collaboration.
  • Current Food Handlers Card and CPR/First Aid Certificate required post hire (reimbursed).
  • Experience working with diverse populations, specifically people of color.
  • Passion for organization’s mission.

About Motus Recruiting and Staffing, Inc:

Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

AG/BH12363

Job Types: Full-time, Contract

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Relocate:

  • Portland, OR: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time | Contractor

SALARY

$62k-82k (estimate)

POST DATE

05/03/2024

EXPIRATION DATE

05/03/2024

WEBSITE

motus-express.hr

HEADQUARTERS

Portland, OR

SIZE

<25

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The job skills required for Desktop Support Specialist (Onsite) include Help Desk, Customer Service, Desktop Support, Computer Hardware, Futures, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist (Onsite). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Specialist (Onsite) positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist (Onsite), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist (Onsite). You can explore the career advancement for a Desktop Support Specialist (Onsite) below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Specialist job description and responsibilities

Desktop support specialists often deal with clients who are having trouble with their systems.

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Desktop support specialists maintain computer networks and provide technical help to computer users.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Specialist jobs

Attend Customer service, customer support, and customer experience training.

02/01/2022: Carson City, NV

Gain experience with operating systems.

02/21/2022: Denver, CO

Experience in technical support positions is a plus.

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Practice fixing common computer problems.

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Use past security breaches as learning examples.

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Step 3: View the best colleges and universities for Desktop Support Specialist.

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