Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
Key Responsibilities
Daily management of Eclipse ERP Tier 2 application, integrations, and backend data Tier 2 support issues alongside supporting data manipulation and reporting processes.
Investigate issues, identify root causes, prioritize, determine resolution paths, and manage them through the established model.
Maintain a comprehensive understanding of our products and procedures, proposing enhancements for greater efficiency and productivity.
Skillfully handle challenging conversations with field personnel and team members, adeptly de-escalating calls and chats.
Document issues in the incident ticketing system, adhering to established escalation protocols.
Utilize experience and judgment to investigate and resolve issues effectively.
Maintain clear and regular communication with relevant stakeholders throughout the issue resolution process.
Document requirements, test resolutions, and contribute to managing the customer experience.
Lead and participate in teams addressing requests for new features, modifications, and procedural changes in software and business development projects with the ERP systems.
Minimum Qualifications
2 years of experience in a large-scale ERP environment using Epicor Eclipse ERP (Solar and Eterm) with a focus on Universe database structure, TCL tools, and reporting.
Familiarity with Pick Basic programming is preferred.
Understanding of programming principles and workflows is preferred.
Strong work ethic and analytical mindset, dedicated to delivering effective solutions.
Excellent communication skills, proficient in Office and IT Service software.
Ability to collaborate effectively with individuals of diverse abilities and experience levels.
Strong organizational and project management capabilities.
Demonstrated confidence, patience, and diplomacy in managing difficult situations.
Commitment to continuous personal and professional development.
Key Relationships:
Enterprise Architecture, Business Portfolio Managers, and Software Development teams
Internal Department Leaders, Managers, Sales, and Branch Associates
Software vendor support
Additional Details:
Full time position with benefits. (Medical & Dental insurance, 401k, Flexible Spending Account, Paid Time Off (PTO) plus paid holidays)
Hybrid work model
Applicants will undergo background, credit, and security checks, as well as drug testing
Following is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:
Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Vision
Long-term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.