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Job Title: Support Specialist
Location: Dallas, TX
Salary: $58K - $65K
Position Summary:
Do you enjoy working with smartphones, tablets, and notebooks and supporting external and internal customers with world-class system support? In this role, you will work with cutting-edge technologies to assist onsite customer operations using our proprietary maintenance and testing support systems. You will help lead the triage process and work with support from local and remote teams to implement solutions. You will develop a full understanding of these unique systems and help our customers advance their process, productivity, and profitability.
What you’ll do:
Physical Requirements:
What you’ll need:
We come together to deliver for each other and our customers, and we know there are many paths to performing well. We expect you to come up to speed fast and deliver great work without too much guidance. We think it would be hard to do that in this job without specialized education or proven successful experience in:
Our Core Values:
What you can expect from us:
About Apkudo:
Our Vision
Devices connect the world. We help ensure there will still be a world to connect.
This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.
Those who do good, do well.
The Fine Print:
We are an agile organization, and so the duties and description of this role (like every other at Apkudo) may change at any time as we adapt.
This position is exempt under the Fair Labor Standards Act (FLSA).
Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity and to creating a culture where everyone feels respected and connected, no matter the location of their work. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Full Time
IT Outsourcing & Consulting
$58k-73k (estimate)
11/11/2023
06/01/2024
apkudo.com
BALTIMORE, MD
100 - 200
2011
JOSH MATTHEWS
$5M - $10M
IT Outsourcing & Consulting
Apkudo is the global leader in supply chain automation with solutions spanning the entire lifecycle of connected devices. From certifying new devices for launch to optimizing liquidation of refurbished products, Apkudos Hive Platform provides a seamless operating system across both internal and external partner systems. Companies like AT&T, The New T-Mobile, Verizon, Samsung, Amazon, and FedEx Supply Chain Services use Apkudo to connect internal systems and external partners into a unified platform powered by robotics, intelligent decisioning and optimized processes. Apkudo is a fully distribu...ted company leveraging a global team of supply chain experts in every major market.
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The job skills required for Support Specialist include Troubleshooting, Problem Solving, Computer Science, Commitment, Communicates Effectively, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.