Morris Business Solutions is the premier office technology provider in North and South Carolina. Are you a seasoned Copier Service Technician with a passion for technical excellence? Do you thrive in a fast-paced environment, diagnosing and resolving complex copier issues? We're seeking a highly skilled and experienced Field Service Technician Manager to join our team and lead the way in delivering top-notch technical support! The successful candidate will be responsible for leading a team of field service technicians, ensuring the timely and efficient delivery of high-quality service to our clients in the Charlotte / Greensboro area. If you have a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service, we want to hear from you. The high standards of service we provide for our clients has played a crucial role in maintaining our high rate of retention, along with gaining new business.

Qualifications/Requirements:

• Must have minimum 3 years of technical experience with copiers and other office equipment; Xerox and Kyocera experience is a plus

• Manage and lead a team of field service technicians, providing guidance, training and support

• Basic computer skills: scan to email, scan to folder, Install Drivers, knowledge of Fiery or Papercut are helpful, but not required

• Ability to communicate clearly and effectively

• Ability to diagnose, problem solve, and maintain client integrity and relationships

• Willingness to travel

• Works efficiently to manage, and resolve service calls

• Meticulous documentation and record-keeping abilities

• Valid Driver’s License

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K Matching

• Life Insurance

• Paid Time Off

• Holiday Pay

• Monthly Bonus

• Yearly Raises

• Highest Rated Technician goes on Presidents Club Trip. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West

Why work for Morris Business Solutions:

• Supportive and motivational team with a family style environment

• Competitive benefits including 401K with company match

• Generous bonus and raises based on performance

• Uncapped Earning Potential

• Be part of a forward-thinking team that values creativity and innovation

Check out our website at www. MorrisBusiness.com

No after-hour shifts or weekends. Company provided vehicle. All maintenance and gas cards are provided with no need for out-of-pocket expenses or waiting to be reimbursed. Company Shirts are provided at no cost. Work Laptop Provided.