Description

POSITION SUMMARY

The Driver Manager is responsible for communicating scheduled loads, in advance via e-mail, McLeod software and phone with approximately 30 – 35 drivers delivering multi-state loads over the road on flatbed trucks. The Driver Manager acts as a liaison with Customer Service regarding available drivers and the scheduling of loads to be picked up and delivered.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinating and communicating with drivers to ensure deliveries and pickups are made on time.

• Work with Customer Service Representatives to coordinate the drivers’ schedule.

• Providing customer service and support to drivers, on the phone and email, as needed.

• Documenting communication into software, utilizing spreadsheets as needed.

• Monitoring driver safety and legal compliance, including hours of service.

• Monitoring preventative maintenance status and notifying drivers.

• Working closely with the Maintenance Department to assist drivers with breakdown issues.

• Researching and making arrangements to obtain permits.

• Other duties, as assigned.

Qualifications

• Bachelor’s degree (4 year) or equivalent industry experience.

• Strong organizational and time management skills.

• Customer service skills, including actively listening, thorough and consistent follow up, coupled with a friendly disposition.

• Ability to articulate and exchange information consistently and thoroughly.

• Detail oriented, with ability to multi-task, in a fast-paced work environment.

• Demonstrated ability to work well under pressure and with tight deadlines.

• Proficient using Microsoft Office product suite.

• Excellent interpersonal, oral and written communication skills.