Overview:Sunday River is seeking a responsible and organized Group Service Coordinator to oversee all Sunday River group business with a focus on the wedding market segment. This position is tasked with gathering and communicating the necessary details for each group's visit to ensure all group needs are met. The Coordinator must be a motivated individual who is detail-oriented, organized, an effective communicator, and able to manage their time efficiently. Opportunities are available for either seasonal or full-time, year-round positions, reporting to the Director of Group Services.
Responsibilities:
Plan, organize, and manage all details for group bookings
Develop meaningful relationships with key clients, based on honesty and trust, to drive future sales and repeat business
Develop meaningful relationships with Sunday River team members to drive collaboration amongst departments and divisions across the resort
Serve as the point-of-contact for weddings the day of the event, acting as an in-house Wedding Coordinator
Use effective sales techniques to upsell groups to higher end and/or additional revenue opportunities
Interpret the needs of the customer and translate that into solutions to meet and exceed customer expectations
Effectively communicate group needs to necessary individuals and departments using: Delphi, SMS, Microsoft Office, etc
Respond to client questions and concerns in a timely manner and identify solutions as needed
Maintain accurate records of group business, providing a complete history for each group
Create estimates and review invoices, collect deposits and final payments based on contracted terms. Work with accounting on reconciliation
Be knowledgeable about Sunday River's food & beverage programs, recreational programs, and A/V offerings and upsell whenever appropriate and possible
Adhere to all department and resort policies and procedures
Regularly communicate ideas with Director of Hospitality, Groups & Catering to improve the servicing of groups
Qualifications:
The ideal candidate will have 1 to 2 years of relevant experience, within or outside the orangization, working in lower level realated jobs
Compensation & Benefits
Competitive wage starts at $17 per hour, plus an incentive plan based on banquet revenue, with opportunities for professional growth and advancement
Team Member Perks include:
Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
Resort discounts on dining, retail, lodging, and spa
End-of-season loyalty bonus
Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.
Job Type: Full-time
Pay: $17.00 per hour