Overview

The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Responsibilities

Night Auditor responsibilities include but are not limited to:

• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance.
• Prepares summary of cash, check and credit card activity.
• Accurately performs all overnight audit reports and procedures according to property and company policy.
• Handles any guest issues or complaints, using appropriate service recovery methods.
• Executes policies and procedures for the front office, including following rate programs.
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate.
• Communicates overnight events and issues to the management team by completing the Night Auditor’s Report.
• Assists in maintaining and safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
• Other duties, as assigned by the Guest Service Manager, Resort Manager or General Manager.

Qualifications

What are we looking for?

• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match 
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.