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As a Key Account Manager, you will handle the relationships between our company and its' most important clients. You will utilize company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.
The Key Account Manager will:
Develop a solid and trusting relationship with our top-tier clients.
Develop a complete understanding of key account needs by using the Strategy Form and completing it within 3 months.
Anticipating key account changes and improvements.
Working with sales, marketing, accounting, and other departments to ensure the highest quality of service.
Collaborating with sales to maximize profit by up-selling or cross-selling. Required to have at least a $250 expansion of revenue a quarter such as Live Chat, additional lines, fully outsourced.
Planning and presenting reports on account progress, and goals.
Will be technically savvy with a strong drive for results.
Able to analyze data and develop solutions to minimize churn and improve client experience.
Minimize customer churn.
Responsible for the oversight of all ongoing tickets for your specified client. Tickets are not to exceed 2 business days if there is a requirement for longer times, expectations should be set.
Assist in projects and perform other job-related duties as assigned by management.
Responsible for all termination requests and working with the client to retain them. You will retain a minimum of 20% of all termination requests.
Mediate between clients and the organization.
5 - 6 years of experience in customer service or a customer success position.
Experience working with brand image and promoting value through customer experience.
Exceptional ability to communicate and foster positive business relationships.
Technical skills are required, as they relate to the use of the product to service to be solid.
Accountability and personal organization are essential.
Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot.
Working in the spirit of Moneypenny Trustmarks!
Our incredible business was built on five founding principles echoed by the Trustmarks we live by today. Collectively, they set the standard for how we want to be for our clients, our client's customers and each other, every day:
Other
$80k-110k (estimate)
01/26/2023
05/10/2024
The job skills required for Key Account Manager include Futures, CRM, Initiative, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Key Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Key Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Key Account Manager positions, which can be used as a reference in future career path planning. As a Key Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Key Account Manager. You can explore the career advancement for a Key Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Key Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Key Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Key Account Manager job description and responsibilities
A Key Account Manager needs to develop trust relationships with a portfolio of major clients, make sure that they do not turn to competition.
01/29/2022: Lexington, KY
A key account manager typically starts out as an account manager and receives a promotion after garnering experience and demonstrating success with clients.
02/14/2022: Santa Fe, NM
Account managers focus on short-term gains, whereas key account managers need to create strategies that promote long-term revenue and retain customers.
12/19/2021: Las Vegas, NV
Key Account Management training supports account managers to develop the application skills needed to systematically review and grow their most valuable accounts.
12/27/2021: Denver, CO
Key Account Managers manage key accounts and strive to maximize sales opportunities and meet budget.
12/22/2021: Des Moines, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Key Account Manager jobs
A confident, persuasive Key Account Manager who has a strong professional demeanor, and a proven ability to create, maintain and enhance client relationships.
01/02/2022: Fort Wayne, IN
Key Account Manager must be able to read people and connect meaningfully with a variety of personalities.
12/21/2021: Albany, GA
Maintains key points of knowledge regarding accounts.
01/14/2022: Lowell, MA
The Senior Key Account Manager must be approachable and likeable with an ability to form strong and long-term relationships with consumers, hence, guaranteeing their retention.
03/04/2022: Monroe, LA
Understand the principles of multi-channel engagement and know which channel to employ to achieve the account objective.
02/08/2022: New Bedford, MA
Step 3: View the best colleges and universities for Key Account Manager.