GENERAL MANAGER

LOCATIONS THROUGHOUT ALABAMA

NORTH ALABAMA, BIRMINGHAM METRO, EAST ALABAMA

PAY: $65,000 - $80,000 BASED ON EXPERIENCE

LARGE FRANCHISE GROUP WITH GROWTH OPPORTUNITIES

EXCELLENT BONUS AND SUPER SALES BONUS PROGRAM

OPPORTUNITY TO BECOME AN OPERATING PARTNER IN 1-2 YEARS - $100K

NO LATE NIGHTS

SUMMARY

The general manager is responsible for managing the daily operations of our Moe’s Southwest Grill. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders and team members. In addition, they are responsible for optimizing profits by utilizing Sterling Systems.

GENERAL

Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.

GUEST SERVICE

Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints, taking any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.

PERSONNEL

Provide direction to team members regarding operational and procedural issues. We do it the Moe’s Way!

Maintain an accurate and on-going staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed.

Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals.

Create a work environment that is known in the community to be “the place to work”.

FOOD SAFETY AND PLANNING

Must be ServSafe certified.

Must be certified Moe’s Manager (part of your training).

Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas. In doing so, you must maintain a score of 90% or higher for all city/county health inspections and Steritech inspections.

Ensure compliance with Moe’s/Sterling Operational Standards. In doing so, you must maintain a score of 90% or higher when The Rose Inspection is conducted by Moe’s corporate personnel.

Maintain a professional image including cleanliness, uniforms and appearance standards.

Manage food flow from ordering, receiving, storing and serving to ensure high quality product, proper portioning and low waste.

OPERATIONAL RESPONSIBILITIES

Ensure that proper security procedures are in place to protect guests, employees and Sterling assets.

Ensure a safe guest and working environment to reduce the risk of injury and accidents. Complete all necessary reports in a timely manner in the event that a guest or employee is injured.

Effective shift management.

When receiving a Moe’s Gotta Know or mystery shopper report, investigate any complaints or problems and make a plan to improve operations.

FINANCIAL

Adhere to Sterling standards to increase sales and minimize costs. Must meet sales, labor hours and food/paper cost goals.

Utilize the monthly P&L to analyze areas for profitability improvement. Make an effective plan & implement to increase profitability.

Responsibility to ensure that all financial reporting (invoices, personnel, payroll and administrative) are completed accurately, on time and in accordance with Sterling policies and procedures.

QUALIFICATIONS

College degree preferred but not required. Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative.

Knowledge of computers (MS Word and Excel)

Must possess a valid drivers license.

Must be eligible to work in The United States.

Must agree to a background check.

PERSONAL REQUIREMENTS

Self-discipline, strong initiative, leadership ability and outgoing personality.

Pleasant, polite manner with a neat, clean appearance

An effective motivator.

Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.

Must possess good communication skills.

Ability to effectively multi-task.

Ability to perform effective interviews to determine the experience and qualifications of job applicants.

Ability to effectively supervise 15-25 team members to achieve desired goals.

WORKING CONDITIONS

Weekly work week should be 50 hours. Occasionally a manager’s hours will vary to ensure the proper operation of the restaurant.

Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion.

Ability to perform all functions at the restaurant level as well as delivering caterings as needed.

Work with hot, cold and hazardous restaurant equipment. Operation of phones, computers and other office equipment.

ACCOUNTABILITIES

Reports to district manager for his or her area.

Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Sterling policies and procedures.

Maintains a harmonious working environment that will maximize team member morale, tenure, productivity and efficiency/effectiveness.

Always be a positive representative of Sterling Restaurants to team members and the community.

Perform other duties and responsibilities as required or requested.

Job Types: Full-time, Part-time

Pay: $65,000.00 - $80,000.00 per year

Expected hours: 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person