Company Overview

Capital-Colonial Trailways has been considered a leading member of the bus industry for decades. In more current years, Capital Trailways and its long-time sister company Colonial Trailways made the transition to a modern charter operation but still maintain some scheduled service. We serve every community in the country through charter, tour, airport shuttle, commuter, sightseeing and contract service. This mode of transportation is growing rapidly each year. Our industry is a safe and reliable form of group transportation and the “greenest” travel choice on earth!

Job purpose

Come join our team and learn and grow with Capital-Colonial Trailways. We are looking for a General Manager to work closely with our customers and team members to run a safe and profitable location that provides outstanding customer service. Management responsibilities include supervising the day-to-day operations of the office, shop and driver personnel. The General Manager also works closely with the senior leadership team in operations and business development. This position will report directly to the CEO.

Duties and Responsibilities

Some of the duties and responsibilities include:

• Create a team environment, respectful workplace and positive culture daily

• Supervise drivers, office team members and shop team members at specific location

• Communicate clearly and professionally with customers, team members and senior leadership

• Work closely with drivers; scheduling, dispatching, auditing and providing trip orders

• Interact daily with customers on a professional level; following up on quotes, confirmations and charter bookings

• Work closely with sales team on bids for larger customers, such as universities, college and military level charter needs

• Oversee the reconciliation and accuracy of payments, account postings and bank deposits

• Review daily, weekly and monthly business reports and implement action plans to ensure goals are attainable and achieved

• Ensure required employee records; including driver’s license, medical exams, MVR’s and violation reports are accurate and on file with our corporate office/Compliance, Safety and HR departments

• Assist with recruiting, hiring, onboarding, training and development of all new team members

• Conduct weekly staff huddles and sales meetings

• Provide daily coaching and mentoring to build and maintain a high quality team culture

• Drive the safety culture throughout the facility, including conducting weekly OSHA safety meetings for all employees and overseeing the proper reporting of incident/accident reports

• Maintain accurate daily, weekly, monthly and quarterly company records

Qualifications

Teamwork, flexibility, integrity and a high degree of professionalism are required. A minimum of five years leadership experience is preferred to successfully perform the job. Experience in the transportation industry is welcomed.

Additional qualifications include:

• Bachelor’s degree in Business Management or related field; MBA preferred

• Proficient in Microsoft Office Suite

• The aptitude to learn and understand the charter coach industry, including guidance by DOT, FMCSA and other regulatory agencies

• Good problem solving, organizational and time management skills

• Strong communication skills, written and verbal

• Ability to maintain high level of confidentiality with sensitive information

• Confidence to lead meetings/discussions from conference rooms to board rooms

• Temperament to work in an extremely high-stress and ever-changing environment

• Analytical, forward thinking and problem resolution skills are a must

• Highly Organized and detail oriented

• Self-motivated

• Ability to work flexible work hours

Working conditions

This position requires occasional overnight travel and a flexible schedule.

Physical requirements

This position requires the ability to sit for long period of time, operate a computer, phone system and other office equipment. Must also be able to lift and carry up to 25 lbs.

Benefits

Competitive salaried position

401K with company match program

Health and Dental Insurance

Vision Insurance

Disability Insurance

Various supplemental insurances offered

Paid Time Off accrual

Uniform purchase program provided

Work Location – Mobile, AL

Job Type: Full-time

Pay: $60,000.00 - $64,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mobile, AL 36606: Relocate before starting work (Required)

Work Location: In person