67 Customer Support Associate Jobs in Austin, TX
Modern Pediatrics is Hiring a Customer Support Associate Near Austin, TX
Modern Pediatrics (MP) is half tech startup, half pediatrics practice. We were founded on the singular goal of creating the very best possible pediatrics experience imaginable for children, their families, and providers. Following this goal as our North Star, we developed a unique care model that includes the following benefits...
- All well-child and sick care occurs in the patient's home
- 24/7 accessibility through virtual care (text message, phone, video visit)
- High-quality, evidence-based care, using the most up to date research available
- Thoughtful, empathic relationship building, which creates a profound depth of connection with our families
- Membership pricing which makes this service available to the broadest range of families possible, not just the wealthy
- Tech-forward approach to everything we do for our patients and families
This Role
- Key role on the MP's Admin Team supporting both patients and our care team
- Hybrid in-person (Austin) and remote work
- Frequent interaction with our patients (actually, their parents) through text message, email, phone
- Frequent interaction with our care team (primarily physicians and nurse practitioners) - important to have a close relationship and tight communication to ensure everything runs smoothly for patients
- A few of the responsibilities (no direct experience required - we'll teach you!): patient questions and requests (non-clinical, of course), appointment scheduling, specialist referrals, school forms, faxes, insurance prior authorizations, medical billing
- Competitive compensation
- Full medical / dental / vision benefits
- Open PTO policy
- 401k
- Amazing colleagues
- Very happy patients
- You have a warm personality and love chatting with customers! You can also keep your cool if you're working with a frustrated customer.
- You thrive in a fast-paced environment and can handle a lot coming your way at once.
- Time sensitive responsibilities feel very normal to you, and a rush at certain times of day is no big deal.
- You are comfortable with lots of different apps and software. Your intuition makes it easy to learn new tools very quickly.
- When you don't know how to do something, you Google it first.
- You pride yourself on the quality of your work. You make mistakes just like anyone else, but rarely make the same mistake twice.
Job Summary
Full Time
$94k-127k (estimate)
05/01/2024
05/20/2024
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
