Location: Elkhart, IN

Pay Range: $60,000 to $70,000

Overview

Come grow with us by joining our team as a dynamic and results driven Internal Account Manager! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will be responsible for nurturing and maintaining relationships with our highest performing salespeople, ensuring their needs are met and exceeded. You will serve as the main point of contact for assigned salespeople, advocating for their interests while also aligning with company objectives.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Develop and maintain strong, long-lasting relationships.
• Serve as the primary point of contact for assigned salespeople’s inquiries, requests, and escalations.
• Understand assigned salespeople’s inquiries needs and objectives to propose tailored solutions and strategies.
• Collaborate with internal teams to ensure timely delivery of products/services and resolve any client issues.
• Conduct regular check-ins with assigned salespeople’s inquiries to assess satisfaction and identify areas for improvement.
• Prepare and deliver reports on account status, including revenue forecasts and performance metrics.
• Keep abreast of industry trends and competitor activities to provide strategic insights to clients.
• Identify opportunities for account growth and upselling additional products/services.
• Represent the company at client meetings, conferences, and events as needed.
• All other duties as assigned.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

• Bachelor's degree in business administration, marketing, or a related field preferred, but not required. 
• Proven experience in a similar role, preferably in a B2B environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to prioritize and manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven with a focus on customer satisfaction and retention.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.

Physical Requirements

• May be required to sit in long intervals and climb stairs
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs.

Company retains the sole discretion to change the duties of the position at any time.