Mobile Health is the market leader in occupational health and employment related screening services across the United States. With seven owned-and-operated clinics in New York City, and 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our core services include disease testing and prevention and employment related testing for our B2B client partners. We are a technology-driven company that is changing how occupational health is delivered to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!

Location

This position is 100% remote; this position does not require travel other than for special occasions like conferences or events.

Overview

Mobile Health is recruiting a full-time Assistant Manager to assist our operations team. This role that will be critical to Mobile Health’s growth from a local medical services provider to a national provider. The Assistant Manager will primarily be responsible for managing the day to day operations related to Mobile Health’s growing network of provider facilities (mostly urgent care centers) across the country. As the main contact with Mobile Health’s network office providers, the Assistant Manager will serve as the primary relationship owner and must work diplomatically with our partners to ensure that our patients receive the highest quality care and customer service.

The Assisant Manager will work as part of a tightly knit cross-functional team to grow Mobile Health’s national footprint.The Network Office team will be given the autonomy and flexible structure to work together to reach its goals.

Essential Duties & Responsibilities

• Proactively curate exams to ensure partnered facilities have individual patient protocols and are aware of how to process their exams.
• Cultivate day to day relationships between Mobile Health and our network of provider facilities across the country.
• Manage the full life cycle of exams across our network of facilities.
• Troubleshoot issues as they arise to ensure patients receive the highest level of care.
• Answer inbound calls for site-specific concerns or questions, for check-in purposes, etc.
• Track issues and work with the Network Office team to develop proactive measures to implement going forward and reduce further issues from occurring.
• Make outbound calls to request protocols be faxed back.
• When necessary, communicate with patients to ensure that they have received all services and had a good experience
• Answer inquiries on #nolexamupdates thread in Teams.
• Back-up for Operations team as necessary.

Experiene & Education

• High energy level
• Team player
• Highly organized
• Ability to communicate with a variety of levels, both internal to the organization and external
• Extremely proficient with computers, including Excel.
• Fast learner – especially with computer/EMR systems
• Desire and ability to think creatively and strategically
• Loves to work in a fast paced environment
• Experience in health care a plus
• BA/BS degree preferred

Salary: $48-55k

Why Mobile Health?

Mobile Health has disrupted the industry for over 39 years. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening is an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.