Description

PURPOSE:

THE QUALITY MANAGER IS RESPONSIBLE FOR ENSURING TIMELY AND EFFECTIVE IMPLEMENTATION OF ALL COMPANY’S POLICIES, PROCEDURES, AND ACTIVITIES INVOLVED IN ASSURING THE QUALITY OF MANUFACTURED PRODUCTS. SHE/HE MAINTAINS CLOSE WORKING RELATIONSHIPS WITH OTHER DEPARTMENT MANAGERS AND ENGINEERS IN ORDER TO MEET AND MAINTAIN PRODUCT QUALITY, IDENTIFY, SOLVE AND PREVENT PROBLEMS AFFECTING PRODUCT QUALITY, MAXIMIZE PRODUCTIVITY, AND COMPLY WITH REGULATORY REQUIREMENTS. SHE/HE WILL ALSO BE REQUIRED TO OPERATE STANDARD OFFICE EQUIPMENT, INCLUDING A COMPUTER, AND WILL DESIGN AND UTILIZE COMPUTER REPORTS AND OUTPUT. IN THE ABSENCE OF THE QUALITY ENGINEER, THE QUALITY MANAGER WILL BE REQUIRED TO ORGANIZE, COORDINATE, AND REPORT QUALITY ENGINEERING FUNCTIONS IN ORDER TO MAINTAIN THE HIGHEST LEVEL OF QUALITY. SHE/HE REPORTS TO THE HEAD OF DEPARTMENT(HOD) AND/OR CHIEF EXECUTIVE OFFICER.

Requirements

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• LEAD AND OVERSEE A TEAM OF FUCTION WITH ADVANCED QUALITY, QUALITY TEST, QUALITY CONTROL, QUALITY ASSURANCE, QUALITY MANAGEMENT SYSTEM AND SUPPLIER QUALITY TO ENSURE THAT ALL PRODUCTS MEET OR EXCEED CUSTOMER EXPECTATIONS.
• PLAN, DEVELOP, AND IMPLEMENT QUALITY POLICIES AND PROCEDURES.
• CONDUCT AUDITS AND INSPECTIONS TO IDENTIFY ANY AREAS IN NEED OF IMPROVEMENT.
• INVESTIGATE COMPLAINTS AND INCIDENTS TO DETERMINE ROOT CAUSE AND CORRECTIVE ACTION.
• MONITOR TRENDS IN CUSTOMER FEEDBACK AND SATISFACTION DATA TO IDENTIFY POTENTIAL ISSUES.
• ANALYZE DATA AND METRICS TO EVALUATE THE EFFECTIVENESS OF CURRENT QUALITY CONTROL PROCEDURES.
• RECOMMEND AND IMPLEMENT CHANGES TO IMPROVE OVERALL PRODUCT QUALITY.
• KEEP UP TO DATE WITH INDUSTRY BEST PRACTICES AND DEVELOPMENTS.
• LIAISE WITH OTHER DEPARTMENTS TO RESOLVE QUALITY ISSUES IN A TIMELY AND EFFICIENT MANNER.
• PREPARE REPORTS AND PRESENTATIONS FOR UPPER MANAGEMENT.
• MONITORING WORK PROGRESS TO ENSURE THAT DEADLINES ARE MET AND THAT QUALITY STANDARDS ARE UPHELD.
• CONDUCTING REGULAR AUDITS OF PRODUCTION LINES OR DEPARTMENTS TO ENSURE COMPLIANCE WITH COMPANY STANDARDS.
• EVALUATING POTENTIAL HAZARDS IN THE WORKPLACE AND RECOMMENDING SOLUTIONS TO UNSAFE CONDITIONS.
• MANAGING PROJECTS INVOLVING A TEAM OF EMPLOYEES WORKING ON SPECIFIC TASKS TOWARDS COMMON GOALS.
• MONITORING EMPLOYEE ATTENDANCE AND TAKING DISCIPLINARY ACTION IF NECESSARY.
• TRAINING NEW EMPLOYEES ON COMPANY POLICIES AND PROCEDURES, INCLUDING SAFETY MEASURES AND ETHICS POLICIES.
• TRAIN AND MENTOR NEW EMPLOYEES ON QUALITY CONTROL PROCEDURES.
• REVIEWING EMPLOYEE PERFORMANCE TO DETERMINE WHETHER THEY ARE MEETING STANDARDS OR MAKING IMPROVEMENTS NEEDED TO MEET STANDARDS.
• PROVIDING GUIDANCE AND SUPPORT TO EMPLOYEES IN THEIR WORK TEAMS TO ENSURE THAT THEY ARE PERFORMING THEIR JOBS EFFECTIVELY.
• MONITORING AND REPORTING ON EMPLOYEE PRODUCTIVITY TO ENSURE THAT GOALS ARE BEING MET.
• PERFORM ANY OTHER DUTIES AS ASSIGNED.

EDUCATION / EXPERIENCE REQUIREMENTS:

• BACHELOR'S DEGREE OR EQUIVALENT REQUIRED.
• 5 OR MORE YEARS OF EXPERIENCE IN THE AUTOMOTIVE OR BATTERY FIELD REQUIRED.
• PRODUCTION PART APPROVAL PROCESS (PPAP) AND THE REQUIRED DOCUMENTATION.
• MICROSOFT OFFICE APPLICATIONS INCLUDING SPREADSHEETS, DATABASES, USE OF COMPUTERS.
• ROOT CAUSE ANALYSIS AND TOOLS UTILIZED FOR INVESTIGATION AND CORRECTION.
• FAILURE MODE EFFECT ANALYSIS (FMEA) AND THE REQUIRED DOCUMENTATION.
• CONTROL PLANS AND THE DEVELOPMENT OF REQUIRED DOCUMENTATION. 

SKILLS:

• LEADERSHIP: LEADERSHIP IS THE ABILITY TO GUIDE AND MOTIVATE OTHERS. AS A QUALITY MANAGER, YOU MAY BE RESPONSIBLE FOR LEADING A TEAM OF QUALITY ENGINEERS. LEADERSHIP SKILLS CAN HELP YOU MOTIVATE YOUR TEAM AND ENCOURAGE THEM TO WORK TOGETHER TO ACHIEVE COMPANY GOALS. LEADERSHIP CAN ALSO HELP YOU GUIDE YOUR TEAM TO MAKE INFORMED DECISIONS AND TAKE ACTION WHEN NECESSARY.
• COMMUNICATION: COMMUNICATION IS ANOTHER SKILL THAT’S IMPORTANT FOR QUALITY MANAGERS TO HAVE. YOU MAY USE THIS SKILL TO COMMUNICATE WITH EMPLOYEES, HODS AND OTHER MANAGERS. YOU MAY ALSO USE IT TO COMMUNICATE WITH CLIENTS AND CUSTOMERS. YOU CAN USE COMMUNICATION TO RELAY INFORMATION, ANSWER QUESTIONS AND PROVIDE FEEDBACK.
• PROBLEM-SOLVING: PROBLEM-SOLVING SKILLS ALLOW QUALITY MANAGERS TO IDENTIFY ISSUES AND DEVELOP SOLUTIONS TO THEM. THEY MAY USE THESE SKILLS TO IDENTIFY QUALITY ISSUES IN A PRODUCTION PROCESS AND DEVELOP A PLAN TO RESOLVE THEM. THEY MAY ALSO USE PROBLEM-SOLVING SKILLS TO IDENTIFY AND ADDRESS EMPLOYEE CONCERNS OR ISSUES THAT MAY AFFECT PRODUCTIVITY.
• DECISION-MAKING: QUALITY MANAGERS MAKE DECISIONS ABOUT THE QUALITY OF PRODUCTS, PROCESSES AND SERVICES. THEY MAY ALSO MAKE DECISIONS ABOUT THE BEST WAY TO HANDLE EMPLOYEE ISSUES, CUSTOMER COMPLAINTS AND OTHER CHALLENGES. QUALITY MANAGERS SHOULD BE ABLE TO MAKE DECISIONS QUICKLY AND CONFIDENTLY. THEY SHOULD ALSO BE ABLE TO EXPLAIN THEIR REASONING TO OTHERS.
• TEAMWORK: WORKING WITH OTHERS CAN HELP QUALITY MANAGERS DEVELOP STRATEGIES AND IMPROVE PROCESSES. THEY CAN USE TEAMWORK SKILLS TO COLLABORATE WITH THEIR TEAM TO IDENTIFY AREAS FOR IMPROVEMENT AND DEVELOP ACTION PLANS TO ADDRESS THEM. QUALITY MANAGERS CAN ALSO USE TEAMWORK SKILLS TO MOTIVATE THEIR TEAM AND ENCOURAGE THEM TO WORK TOGETHER TO ACHIEVE COMMON GOALS.