Under the general direction of the Director of Quality, this individual will facilitate a team effort in the delivery of practice transformation in order to ensure effective population management, care delivery to maximize provider performance with value-based reimbursement and quality payment programs. Has working knowledge of physician practice policies, procedures and protocols to assist with practice transformation efforts.

1. Will coordinate key quality improvement activities by facilitating the overall all design, development, and implementation of activities

2. Will provide support and direction to physician practices in the areas of quality by exhibiting a strong background and thorough knowledge of quality programs and indicators 

3. Utilizes techniques for process improvement, including but not limited to value stream/process workflow maps, or PDSA tools to create plans for improvement in order to meet targets, including root cause analysis

4. Identifies, develops and/or revises related policy, procedures and protocols as needed 

5. Works with data analysts to develop and analyze reports in an effort to support meeting quality targets as well as increasing data transparency to report the results/outcomes

6. Attends and or organizes internal and external meetings related to quality of the organization and/or special projects as assigned

7. Coordinates with other support teams to effectively increase and sustain quality and improvement of processes 

8. Supports practice transformation efforts by motivating staff and providers to make meaningful changes to their processes in order to improve care delivery in the practice

9. Assists as assigned with projects designed to support and achieve corporate quality goals and objectives to improve quality outcomes related to value based reimbursement

10. Establishes and maintains positive working relations with all key customers, physicians, office staff, patients, community resources, families and interdisciplinary teams and facilitates succinct communication to ensure an integrated team approach to achieve outcomes and other indicated deliverables

11. Travel Required

12. Performs other duties as assigned

1. Must possess Bachelors’ degree in Health Care Administration, Public Health, Nursing or other related field

2. Experience with physician quality programs and patient centered medical home is strongly desired

3. Candidate must have understanding of lean, six sigma and PDSA process improvement tools

4. Must demonstrate and promote a strong commitment to achieving customer satisfaction

5. Must be able to understand directions, communicate and respond to inquiries; requires effective interpersonal skills. Requires excellent verbal and written communication skills

6. Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines

7. Strong computer skills, Microsoft applications, EMR knowledge strongly preferred

8. May require occasional lifting or carrying of light equipment or supplies

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace