REPORTS TO: Regional Manager

POSITION: Community Director

POSITION OVERVIEW:

Oversees and is accountable for the entire operation of the community. Effectively manage people, activities and resources to accomplish community objectives and exceed expectations of the residents, employees and owners.

DUTIES AND RESPONSIBILITIES:

MLDC Team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

· Stay within the established budget guidelines throughout the year and communicate any variances as they occur

· Meets targeted NOI by setting rental rates, ensuring rent & fees are collected & posted on time.

· Makes bank deposits and prepare/reviews monthly financial status reports.

· Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.

· Constant vendor/contractor communications concerning work scheduling, billing, and certificates of insurance. Approve & submit all invoices from community service providers to the Accountant.

· Reviews and approves all timesheets, invoices and financials then submits to the Accountant.

· Approve & submit all financial compensation rewards to Executive Management to be paid by the Accountant.

PERSONNEL/SUPERVISORY

· Hires, terminates, trains/coaches, manages and leads all on-site staff to achieve operational and financial goals of assigned community. This includes pre-employment interview process; new employee on-boarding/indoctrination; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning.

· Provide leadership to their team by modeling, communicating and protecting MLDC’s Organizational

· Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan.

ADMINSTRATIVE/OFFICE

· Maintain relevant knowledge of application, lease and all applicable Texas property code laws as well as the TAA Redbook and applicable forms.

· Ensure lease files are properly & fully completed.

· Responsible for office opening on schedule, condition of the office and model/show apartments.

· Maintains records on all aspects of management activity on a daily/weekly/monthly basis. Submits required & requested reports before expected.

· Reviews analyze and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the community manager and others to develop and implement market plans that that drive occupancy and revenue growth.

· Coordinate work activities and services from vendors, consultants and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices and ensuring open communication between consultants.

· Communicate all challenges affecting the successful operation of the community to the Regional Manager as soon as possible.

· Ensure all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are always current.

· Updates software online system daily and manages the input of applicable data into the system daily.

MAINTENANCE & SAFETY

· Ensure that the appearance and physical aspects of the community MLDC Managements established standards by physically walking/inspecting the property daily – vacant units must be walked at least 1x/month for security and utility purposes.

· Update the Make Ready Board daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of units after move-out.

· Schedule & monitor all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance Supervisor

· Work with the Regional Manager on all community rehab/renovation projects

· Report all liability & property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported & proper paperwork is completed immediately then forwarded to the Corporate Office within 24 hours.

· Conduct monthly safety meeting & complete Safety Checklists with Lead Maintenance Supervisor.

MARKETING & LEASING

· Execute the marketing & retention strategies outlined by the Regional Manager.

· Conduct (or delegate) monthly market survey & shop sub-market competition to maintain market awareness & identify trends.

· Welcome & assist Leasing Consultant with phone inquiries & showing the community to prospective qualified residents.

· Approve all rental applications. Approve & sign all lease paperwork and addenda.

RESIDENT RELATIONS

· Handle all resident concerns escalated by On-site team members

· Maintain positive customer service and “can do” attitude at all times

· Inspects (or delegates inspection) with residents for all move-in/move-outs

· Review all notices to vacate to determine cause and recourse

· Initiate, implement and facilitate all policies/procedures for resident communications (complaints, calendars, service requests, etc.)

GENERAL

· Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Regional Manager.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.

EDUCATION/EXPERIENCE

· Bachelor’s Degree preferred but not required

· Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) certification is preferred

· 2-4 years of related experience & training

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

· Strong written and verbal skills in English & Spanish preferred

· Strong customer service & conflict resolution understanding and experience required

· Must be able to set expectations, inspect against the expectations set and then hold others accountable

Financial/Mathematical

· Experience developing, managing and auditing a budget and/or P&L responsibilities

· Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals. Ability to calculate figures & amounts such as discounts, interest, commissions, proportions & percentages.

Technology

· Experience with Property Management software & online systems preferred

· Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer

· Proficiency with a calculator

Reasoning

· HIGH. Requires ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Also needs to be able to define problems, collect pertinent data, establish facts, draw valid conclusions, make appropriate recommendations and initiate the best course of action when necessary.

· Must effectively convey ideas, images and goals to a diverse group of personalities

Physical

· Stand and walk or sit alternately depending on specific needs of the day. Estimate 60% spent on feet and 40% sitting at desk

· Have occasional need (33-66% of the time) to perform the following activities:

o Bend/Stoop/Squat File, pick up litter

o Climb stairs Inspect & show property

o Push or Pull Inspect & show property, open & close doors

o Reach Above Shoulder Inspect property, store/retrieve supplies

· Have constant need (66-100% of the time) to perform the following activities:

o Reading/Writing/Typing/Speaking Corporate, resident communications

o Grasping/Turning Telephone, doorknob use

o Finger Dexterity Operating office equipment

· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o Over 25 lbs. Rare need (less than 1% of the time)

o 20-25 lbs. Occasional need (1-33% of the time)

o Less than 20 lbs. Frequent need (33-66% of the time)

o Under 10 lbs. Constant need (66-100% of the time)

Vision

· Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

· Frequent need (33-66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys, etc.)

· Must be able to determine colors properly because of decorating, design, paint colors, etc.

Hearing/Speaking

· Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.

· Ability to read, write & comprehend simple instructions, short correspondence and memos.

Driving

· Frequent need (33-66% of the time) to utilize personal transportation to inspect apartment communities, trips to the bank, corporate offices and other site visits

· Must have valid driver’s license and auto insurance

· Must be able to properly operate golf cart

WORK ENVIRONMENT

· 40 hours per week or whatever the community requirements demand. Must be available on weekends for staffing needs and emergencies.

· MLDC Management values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.

· Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)