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Photo Program Lead
$64k-89k (estimate)
Full Time | Arts & Culture 2 Months Ago
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Mississippi Aquarium is Hiring a Photo Program Lead Near Gulfport, MS

Position Title: Photo Program Lead
Department: Guest Experience and Education 
Classification: Full-time, hourly, non-exempt
Reports To: Manager of Education and Photography Program
Start Date: May 2024
POSITION SUMMARY
The Photo Programs, Lead is a self-motivated and results-driven individual who supports a team of photographers. Successful candidates should have a working knowledge of digital cameras and be able to provide excellent customer service. This individual must be comfortable leading a team of photographers to capture memories and sell photography products. Additional duties include driving and reporting sales, meeting sales objectives, training, and mentoring Photo Associates, and capturing excellent photos around the aquarium under diverse weather conditions. The Photo Programs, Lead will work closely with the Manager of Education and Photo Programs to grow and maintain the photography program here at Mississippi Aquarium.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Photo Capture
  • Ensure high-quality photography products for aquarium guests.
  • Assist and oversee daily photo operations.
  • Train Photo Associates on photography equipment and settings.
  • Restock and manage inventory at the photo desk, ensuring ease of access for sales.
Sales
  • Manage operational expenses.
  • Conduct monthly inventory on photo products.
  • Meet monthly sales quotas.
  • Strive to find fun and innovative ways to increase revenue.
Guest Experience
  • Greet and welcome guests to the aquarium with a friendly and welcoming demeanor.
  • Answer guest questions regarding a wide variety of aquarium topics and assist in wayfinding around the aquarium.
  • Direct guests to photo locations.
  • Ensure excellent customer service that exceeds MSAQ’s standards of excellence.
  • Handle guest and staff disputes with professionalism and empathy.
  • Work in a collaborative team environment and support photo associates.
  • Represent Mississippi Aquarium in a positive manner by maintaining a service-oriented disposition and using superior customer service.
  • Work weekends, evenings, and holidays when necessary.
QUALIFICATIONS
  • Minimum high school diploma or GED.
  • Minimum of 2 years of customer service experience.
  • Working knowledge of digital photography.
  • Must be comfortable interacting with the public and working with a team with diverse individuals.
  • Strong work ethic with the ability to take initiative.
  • Well versed in Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Organized, detail-orientated with strong interpersonal skills.
  • Ability to be flexible and adapt to changing priorities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Consistently looking forward, focused, ready to listen.
  • A heart for service, always willing to provide support to fellow team members.
  • Ability to communicate needs and issues effectively.
  • Highly organized self-starter able to maintain high standards.
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same.
  • Proactive in finding solutions, productive, and efficient.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TEAM REQUIREMENTS
  • Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our organization.
Physical Demands & Work Environment: 
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
EMPLOYEE PERKS AND BENEFITS:
  • 26 days Paid Time Off, additional awarded with continuous service.
  • Health, Dental and Vision Insurance Packages
  • 100% Company paid Short-Term, Long-Term Disability Insurance Coverage, and Life insurance policy.
  • Aquarium Membership for self, Spouse, and any dependent children
  • 10 compilatory tickets for Family and Friends
  • Discount at our Mississippi Aquarium Gulf Café
  • Discount at Mississippi Aquarium Gift Shop
  • Uniform Stipend to spend on Mississippi Aquarium logo apparel.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Arts & Culture

SALARY

$64k-89k (estimate)

POST DATE

02/05/2024

EXPIRATION DATE

05/27/2024

WEBSITE

msaquarium.org

HEADQUARTERS

GULFPORT, MS

SIZE

25 - 50

FOUNDED

2018

CEO

BLAIR H JUSSELY

REVENUE

<$5M

INDUSTRY

Arts & Culture

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