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ASCEND Program Information
Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).
The new platform, to be rolled out to Alabama Power, Georgia Power, and Mississippi Power, will be implemented in phases over the next four years. Currently, we are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company’s history.
Positions within the CIS Program will be filled based on the job requirements and the business needs and overall project scope. Candidates should answer all applicable questions thoroughly as this information will be used to select the successful candidates.
While these roles are expected to be hybrid work, approximately 25% travel is anticipated and for this reason, it is preferred that resources are located within the electric service territory. The successful candidate will remain an employee of the operating company while reporting to the CIS/MDM Project Team and may report to a Southern Company Services or operating company leader for delivery.
Job Summary
The ASCEND Channel Remediation team is seeking a Quality Assurance (QA) Analyst. The QA Analyst is responsible for creating and assisting in the development and execution of manual, automated, and exploratory tests for the Customer Preference Center and the integration into customer facing websites and middleware applications, using proven testing methodologies. The candidate will actively participate within the Customer Preference Center workstream team and work closely with development teams in an agile environment. The candidate will be required to review functional requirements to assess the impact on the software applications and business processes, formulate test cases, and assist the agile teams with backlog grooming and provide feedback on acceptance criteria. The QA Analyst tasks include logging, tracking, troubleshooting and escalation of issues identified during testing cycles. Additional responsibilities include maintaining testing evidence for each test as proof of validation, evaluate testing effectiveness, and provide improvement feedback for testing processes.
MAJOR JOB RESPONSIBILITIES
Assist the Business Process Leads in detailing the requirements, refining user stories, documenting acceptance criteria, breaking use cases to user stories and defining business rules and scenarios
Provide guidance on process/data flows, reporting and data source requirements
Gather and document requested business information
Assist in translating user stories and use cases into test conditions and expected results for product and user acceptance testing
Responsible for the creation and execution of manual test cases for all phases of testing
Responsible for working with Automation testers to provide functional knowledge that provides input to automated testing strategy
Work closely with other ASCEND program members to identify, track, and resolve defects
Thoroughly document test results and assist with tracking key testing metrics and conduct periodic reviews to measure and ensure consistent progress
Embrace the To-Be vision of the program and support team decisions
Communicate with Organizational Readiness team as processes are defined and potential impacts are identified
Model "Our Values": Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance in all endeavors
Act with initiative, speed, and decisiveness
Build productive relationships with a focus on cooperation & teamwork with various levels of the program
Demonstrate initiative and drive to deliver positive results
Self-motivated, proactive, and able to act with a sense of urgency
Deliver assignments with a high degree of quality, accuracy, and timeliness without follow-up
Candidates that meet the below qualifications are encouraged to apply.
JOB REQUIREMENTS:
BS/BA in Computer Science, Management Information Systems, Engineering, Business, or related degree preferred.
Knowledge of business functions and applications related to customer service to understand basic functioning of Customer Preference Center (CPC), CSS and Oracle Service Cloud, Online Customer Care (OCC) web site, Voice Response Unit (VRU), or other related customer service and billing applications
Understanding of data flow processes and architecture associated with customer preferences, proactive communications, and customer service alerts to translate user stories and create test cases for user acceptance testing
Understand business and functional requirements and associated testing to ensure they meet business needs and create efficiencies
Adaptable to change and able to work in a fast-paced environment
Interpersonal skills and the ability to communicate effectively and build strong relationships with business partners, various program teams, and agile team members
Experience taking initiative and being a self-starter in day-to-day responsibilities Excellent root cause analysis, problem-solving and analytical skills with ability to identify and document test plans, defects, and results
Meticulous attention to detail
Effectively organizes tasks, manages multiple priorities/details, and meets tight deadlines
Understanding of SDLC and Agile processes
Technical Aptitude
Experience with automated regression testing, performance testing, and an application quality management solution preferred
Experience with HP UFT or similar testing tools preferred
Software Tester Certification is desired, but not required
Adapts quickly to changing conditions and effectively manages multiple priorities
Structured Software Testing Experience preferred
The location for this position is flexible between Atlanta, Birmingham, and Gulfport.
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 4966
Job Category: CIS/MDM QA Analyst
Job Schedule: Full time
Company: Southern Company Services
Other
Utilities
$71k-86k (estimate)
03/29/2024
05/28/2024
southerncompany.com
SALISBURY, NC
15,000 - 50,000
1912
RONNIE WALSTON
$10B - $50B
Utilities
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. The men and women who work at Southern Company understand that we dont simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 10...0 years ago, our company played a major role in the growth and prosperity of the South and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because were there. Our principal business is to make, move and sell energy. Those are the whats of our business. But its the hows that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.
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The job skills required for Quality Assurance Analyst (ASCEND Program) include Quality Assurance, Customer Service, Quality Management, Problem Solving, Initiative, Test Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst (ASCEND Program). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst (ASCEND Program). Select any job title you are interested in and start to search job requirements.
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