**Job Description**

**BASIC FUNCTION:** The Guest Service Supervisor is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

****ESSENTIAL FUNCTIONS/RESPONSIBILITIES:****

1. Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.

2. Thoroughly complete all guest transactions.

3. Promote and sell special hotel programs.

4. Interact with hotel staff in a professional manner, assisting other departments with necessary information.

5. Be knowledgeable of all emergency procedures and hotel policies.

6. Maintain house bank.

7. Communicate all pertinent information to the Front Office Managers and fellow Supervisors.

8. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

9. Solicit guest feedback via guest comment cards.

**MARGINAL FUNCTIONS:**

1. Cross training in PBX.

2. Assist other departments as needed.

**ENVIRONMENT:** Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.

**Job Requirements**

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

v High school graduate or equivalent.v Two years of college education preferred.v Two years experience in a service industry, preferably in the hospitality industry.v Excellent oral and communication skills.v Computer literate.v Pleasant telephone demeanor.

**About this location**

class: Midscale room Count: 251-500 location Type: Urban 401(K) Matching Company Discounts Dental Benefits Disability Insurance Family Medical Leave Flexible Spending Account (FSA) Health Insurance Benefits Life Insurance Paid Holidays Paid Sick Days location TypeUrban Tan Kian Seng Interim Group Chief Executive Officer Mr Tan Kian Seng joined Millennium & Copthorne Hotels plc ("M&C") Group as Group Chief of Staff and interim President of Asia in October 2016. He assumed the position of Interim Group Chief Executive Officer of M&C Group from 1 March 2017 to 19 June 2018. From 19 June 2018 onwards, he continues his role with M&C Group as Group Chief of Staff and interim President of Asia. He was appointed as non-executive director of First Sponsor Group Limited on 6 February 2017, a company listed on the Singapore Stock Exchange. He has also been appointed as non-executive director of Millennium & Copthorne Hotels New Zealand Limited and CDL Investments New Zealand Limited respectively on 28 February 2017, companies listed on the New Zealand Stock Exchange. Mr Tan served as chairman and president of the board of Grand Plaza Hotel Corporation which is listed in the Philippines since his appointment on 15 February 2017. Prior to joining M&C Group as Chief of Staff and interim President of Asia in October 2016, he served as advisor to the CEO and Chairman of Venture Corporation Limited ("Venture"), a company listed on the Singapore Stock Exchange. Mr Tan joined Venture in 2001 and held increasingly senior roles in various jurisdictions, including Vice President of Operations in Malaysia until February 2006, Chief Financial Officer until February 2012 and Group President from 2011 until February 2016. He is an associate of the Institute of Chartered Accountants in England and Wales.