OVERVIEW

We are looking for a friendly and professional Guest Services Host to be the welcoming face of the hotel. As a Guest Services Host, you will be responsible for greeting and assisting visitors, answering phone calls, managing guest inquiries, cleaning public spaces, cleaning and setting rooms, and laundry. Your exceptional communication and customer service skills will ensure a positive first impression and smooth operations at our front desk.

REPORTS TO

Hotel General Manager

RESPONSIBILITIES

*Greet and check-in arriving hotel guests. *Set-up and breakdown of breakfast for in-house guests. *Clean and maintain public areas, such as the lobby, hallways, and restrooms. *Clean and set rooms for arrival. *Wash, dry, iron laundry as needed. *Assist guests with special requests in a courteous and helpful manner. *Maintain ambience throughout the day parts (lighting/music/etc) *Report any maintenance issues or safety hazards to the hotel general manager. *Perform deep cleaning tasks as needed.

REQUIREMENTS

*Appropriate social interaction skills. *Attention to detail. *Ability to work independently and efficiently. *General computer skills. (Previous PMS knowledge preferred, but not required) *Ability to handle physical workload, including bending, stooping, and lifting.

SALARY HOURS EXPECTATIONS

Available shifts and compensation: We have available shifts all days of the week. Compensation is $18.00 - $20.00/hour.

About Urban Cowboy Nashville: Urban Cowboy Nashville is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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