We are looking for an enthusiastic, customer-focused individual to join our sales team at The historic Millennium Knickerbocker Hotel in Chicago, a AAA 4-diamond property part of Millennium Hotels & Resorts. The Catering Manager will handle proactive & reactive sales activities, adopting a total account management approach. This is a great opportunity for an individual wanting to expand their sales experience across multiple market segments and different customer groupings.

Keys to success:

· Work directly with Director of Sales and hotel management team to determine key needs for the business

· Identify opportunities and implement sales actions to address needs, developing new catering, group & transient business opportunities for hotel

· Develop existing client relationships to increase production from existing accounts

· Total account management of assigned account portfolio

Roles & responsibilities

· Research the market to identify potential companies and business opportunities for the hotel, making the most out of the market intelligence available (i.e. Agency360, Knowland, ZommInfo)

· Account manage assigned accounts, ensuring potential for hotel is identified and actions are implemented to secure business from these accounts; create Account Development Plans for top 10 accounts

· Conduct twenty-five sales appointments per week, which can be a combination of sales calls and face-to-face appointments (visits, site inspections, entertainment, networking)

· Develop relationships with all levels of client base, from bookers up to senior management

· Meet with existing and potential clients and carry out site inspections in an engaging and professional manner

· Follow-up- on sales enquiries promptly and focus on achieving a high level of conversion to definite business

· Respond to client enquiries, including contract rates requests (RFPs), group rates and general enquiries across all channels (i.e. Lanyon, Cvent, Meeting Broker, email, direct),

· Check availability for group enquiries, consult with revenue for pricing, prepare and send out sales proposals in a timely manner

· Issue contract to client upon confirmation, follow-up for signed return and deposit

· Meet with client to discuss final details of group/meeting/event

· Issue BEO and distribute to relevant hotel team members

· Maintain bookings, contacts and activities, record up to date in Delphi

Job Requirements

· Excellent customer service and communications skills, solution driven

· Ability to work independently with little supervision self-starter

· Knowledge of working with Delphi FDC System (a must)

· Manage challenging situations in a calm and professional manner

· Ability to assess and process information accurately, including essential mathematical calculations

Education:

College / university degree desired, or a combination of education and relevant work experience that provides the required knowledge, skills and abilities

Sign on Bonus: $500.00

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Delphi: 1 year (Required)
• Sales: 2 years (Required)

Work Location: In person