Job Title: Business Development Representative (Service)

Location: Hickory, NC

About Us:

Mike Johnson’s Hickory Toyota is a dynamic and innovative automotive company committed to delivering exceptional products/services to our valued customers. We believe in creating memorable experiences for our clients, and we are looking for a passionate Business Development Representative to join our team and play a pivotal role in providing a customer experience that exceeds expectations. For this role, automotive experience is encouraged, but not required.

Position Overview:

As a Business Development Representative, you will be responsible for cultivating meaningful relationships with current and potential clients, ensuring their needs are met, and delivering a 5-star customer experience. You will be a key player in driving growth, fostering loyalty, and exceeding the expectations of our customers.

Benefits:

• Hourly Base Pay Plus Bonuses and Commission
• Internal career advancement opportunities.
• Employee Discounts
• Paid Company Training
• 401(k) Retirement Plan with Company Match
• Health, Dental, Vision, Life Insurance
• Paid Time-Off up to 3 weeks Vacation
• Holiday and sick pay
• Fitness facility

Key Responsibilities:

• Achieve outbound activity performance metrics to create more appointments.
• Schedule service appointments.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Respond to customer website requests (internet inquiries).
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains an organized, clean and safe work area.
• Complies with Company policies and procedures.
• Engages in business development.
• Establishes, develops and maintains positive business and customer relationships.
• Continuously improves through feedback.

Apply Now:

• Please submit your information and our team will be in touch shortly!

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Qualifications:

• High School Diploma or equivalent.
• Satisfactory Customer Service work experience.

Essential Skills:

• Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.