51 Customer Care Specialist Jobs in Indianapolis, IN
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Midwest Remediation is Hiring a Customer Care Specialist Near Indianapolis, IN
Job Details
Customer Care Specialist
SUMMARY: The Customer Care Team is the heart of MWR. MWR meets people on their worst days, and it is our job to ease their discomfort and educate them throughout their experience. Customer Care is the first interaction most customers have with MWR and it is the responsibility of the Customer Care Team to help make each customer journey the best that it can be. This position requires a mindset that cares first and foremost about the needs of our customers. This is accomplished by enthusiastically assisting our customers, showing empathy for their needs, urgency to get results, and providing clear expectations.
WHAT YOU WILL DO:
As a Customer Care Specialist, your day will include the following tasks. Tasks may be added or removed as necessary, but the core responsibilities outlined below should be expected to occur regularly in your day to day workflow.
- Creating multiple positive customer experiences over the phone or through email
- Answering and making a high volume of phone calls
- Scheduling new job inspections
- Effectively communicating with team members from multiple departments in multiple mediums
- Creating jobs in an internal system
- Directing incoming leads to the appropriate team members
- Updating multiple different systems for data accuracy
- Monitoring multiple lead sources for new work
- Processing and directing incoming mail
- Maintaining coverage of the front desk area
- Scanning, receiving or sending documentation
- Minor office maintenance tasks
PM22
Customer Care
WHAT YOU WILL BRING
- Customer focused mindset
- Good computer skills in basic programs
- Familiarity with Microsoft software ecosystem helpful
- Able to adapt on the fly
- Great verbal and written communication
- Clear self discipline
- Able to focus in office environment
- Able to create consistent customer experience
- Comfortable responding to a high phone call volume
- Comfortable making outgoing calls
- Comfortable in a fast paced, dynamic work environment
- Team focused
- Produce accurate documentation
- Attention to detail
- Always ready to respond quickly to new opportunities and job leads
- Willingness to learn
PHYSICAL REQUIREMENTS
- Able to sit at a desk for extended periods
Job Summary
Other
$45k-55k (estimate)
12/02/2022
04/02/2024
mwremediation.com
INDIANAPOLIS, IN
25 - 50
Private
DAVID SWEET
<$5M
Related Companies
The job skills required for Customer Care Specialist include Scheduling, Customer Care, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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