Recent Searches

You haven't searched anything yet.

1 Customer Service Care Specialist - Closed-door Pharmacy Job in Indianapolis, IN

SET JOB ALERT
Details...
Innovative Rx Us Holdings Inc
Indianapolis, IN | Full Time
$34k-42k (estimate)
4 Months Ago
Customer Service Care Specialist - Closed-door Pharmacy
$34k-42k (estimate)
Full Time 4 Months Ago
Save

Innovative Rx Us Holdings Inc is Hiring a Customer Service Care Specialist - Closed-door Pharmacy Near Indianapolis, IN

 
 
 
 
 

Job title:

Customer Service Care Specialist

Reports to:

Lead Technician

Opportunity

Join this cohesive pharmacy team in their relentless pursuit of excellence in this growing long-term care, closed-door pharmacy. 

Duties and responsibilities

  • Input patient and prescription related requests into the computer systems (Framework and DocuTrack) 
    • Answer calls quickly and efficiently
    • Verify pertinent legal personal information per HIPAA compliance
    • Ensure accuracy of patient name, facility, physician, drug, etc.
    • Effectively communicate with typed notes via DocuTrack or email to process patient call
  • Process patient requests in a timely manner –schedule deliveries/pick-ups based on patient needs
  • Escalate any time sensitive issues to the Lead Technicians
  • Work with Data Entry to ensure new and refill orders are entered before cut-off times 
  • Communicate with physician offices verbally or by fax to follow-up on new or refill orders
  • Troubleshoot any order issues, as needed
  • Review and follow all applicable policies and procedures
  • Contribute to the establishment of a continuous improvement culture
  • Other duties as assigned –flexibility to change duties throughout the work day

Qualifications

  • Active Pharmacy Technician or Pharmacy Technician-in-Training license from the Ohio State Board of Pharmacy or ability to obtain within 12 months of hire **We can help you obtain this license**
  • Clean background check

We proudly provide the following:

  • Monday - Friday Day Shift
  • Closed for 6 Paid Holidays
  • 14 Days of PTO in the first year
  • Multiple Healthcare Plans (including one at no-employee cost)
  • Dental and Vision Coverage
  • Free Life Insurance 
  • Supplemental Insurance Plans 
  • 401(k) Retirement Plan with a generous company match
  • Simple IRA
  • Medical and Dependent Care Flex Spending Accounts
  • $150 Initial Scrub Allowance, $50/year Continued Allowance
  • Referral program - Earn up to $300! 

Job Summary

JOB TYPE

Full Time

SALARY

$34k-42k (estimate)

POST DATE

01/01/2024

EXPIRATION DATE

05/10/2024

Show more