42 Customer Care Coordinator Jobs in Indianapolis, IN
Girl Scouts of Central Indiana is Hiring a Customer Care Coordinator Near Indianapolis, IN
What You Will Do:
- Provide a positive customer experience for all stakeholders, either in person, by phone, email, web, or via chat.
- Support functions of a multi-channel contact center through case management module in Salesforce membership database.
- Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat and walk-in customers and follow a script when needed.
- Monitor and manage case que in Salesforce and document all interaction with customers.
- Maintain a customer-centric environment in public areas of council facilities.
- Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner.
- Monitor and Manage Knowledge Article database within Salesforce to ensure articles are consistently updated with accurate information for customers.
- Maintain data integrity of Girl Scout membership database.
- Contact customers, resolve customer issues, and provide service support to all departments of the council.
- Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
- Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Provide critical feedback to supervisors regarding customer /membership trends and processes.
- Performs other duties as necessary or assigned.
- Understands that council priorities are growing membership and cultivating new donors.
- Develops an annual goal that supports the membership growth priority.
- Implements an action plan that supports the membership growth priority.
- Organizational Knowledge- Understands Girl Scout purpose and organizational structure, including functions, operations and interrelationships; keeps up-to-date on key GSUSA and council-specific policies, priorities, processes and practices (i.e., Safety-Wise); understands how his/her job relates to and supports GSUSA goals, including increasing and developing membership and volunteer support; is aware of the organizational culture and knows how work is accomplished; knows the roles and responsibilities of staff and volunteers; is familiar with membership policies, standards and resources.
- Oral and Written Communication (in person, verbal, written and/or phone)- Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; makes oral presentations using appropriate inflections, volume, tone, and non-verbal communication; skilled in public speaking and phone etiquette.
- Marketing Knowledge- Has demonstrated knowledge of the basic principles of marketing (i.e., market identification and segmentation, interpretation, and use of market data). Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.
- Problem Solving – Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
- Customer Responsiveness- Seeks and acknowledges the views and ideas from customers (i.e., internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
What We are Looking For:
- Bachelor’s degree strongly preferred.
- Demonstrated evidence of knowledge, understanding and skill in:
- Strong customer service and sales skills.
- Strong oral and written communication skills.
- Ability to use proper professional telephone etiquette.
- Ability to assist both internal and external customers by researching and providing information and responding to requests in a timely manner.
- Ability to organize materials and equipment for easy access for all audiences.
- Ability to accept process changes to improve efficiency.
- Ability to analyze information to determine its priority and handle appropriately.
- Experience and sensitivity in working with people from a variety of backgrounds.
- Proficient in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint. Knowledge of Salesforce a plus.
- Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the volunteers served by this council, and others with whom the job puts her/him in contact.
- Understanding of the applications of the Girl Scout program, philosophy, and policies (may be acquired upon employment).
- Willingness and ability to work a flexible schedule including evenings and weekends.
- Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
- Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual, and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends.
- Must be able to travel within established geographic areas and council service centers, as necessary.
- Must have reliable transportation, hold a valid drivers’ license, and meet GSCI driving record and automobile insurance requirements.
- Must complete and pass a criminal background check.
Job Summary
Full Time
Civic & Environmental Advocacy
$38k-47k (estimate)
03/15/2024
05/14/2024
girlscoutsindiana.org
LAFAYETTE, IN
100 - 200
1939
ALYCIA HODGES
$10M - $50M
Civic & Environmental Advocacy
Related Companies
The job skills required for Customer Care Coordinator include Customer Service, Problem Solving, Microsoft Office, Customer Care, Written Communication, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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