Description

Description and Purpose:

The Parts Manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, pricing, merchandising, displaying, advertising, and staff utilization. Parts Managers will direct, coordinate, and evaluate the overall direction of the Parts Department and Parts employees.

Major Duties and Responsibilities:

Operational Duties:

Supervise the day-to-day operations of the Parts Department

Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs

Coordinate Parts operations in accordance with the Company’s policies, principles, and procedures

Research new products and maintain up-to-date product offerings

Understand and oversee inventory controls

Oversee Outside Parts Sales personnel

Conduct meetings with Parts employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation

Handle customer complaints immediately and according to the Company’s guidelines

Management Duties:

Strive for harmony and teamwork with all other departments

Interviewing and hiring of new employees for the Parts Department

Motivate, counsel, and monitor the performance of all Parts Department staff

Train Parts personnel on products and Department procedures

Assign training requirements for Parts employees

Conduct performance reviews

Reward and discipline Parts employees as needed

Planning Duties:

Merchandise the Parts inventory to meet sales and profit targets

Forecast goals and objectives for the Department and strive to meet them

Interpret financial statements and apply that analysis to the operation of the Department

Physical Demands and Environment:

The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily operation of a computer and other office machines (e.g., calculator, copy machine, and printers)

Occasionally will work in all kinds of weather out of doors

Occasionally employee will lift up to 25 pounds

Daily noise level is usually moderate

Exposed daily to moving mechanical parts

Daily will sit, stand, walk, reach, handle, finger, feel, talk, hear, and see

Qualifications

Education/Training or Experience:

High School graduate or GED; or equivalent combination of education and experience

5 years’ experience in heavy-duty truck parts required

Prior management experience preferred

Personal Requirements:

The ability to read and understand information and ideas presented in writing

The ability to listen and understand information and ideas presented through spoken words and sentences

Able to communicate information and ideas in writing or verbally so others will understand

Give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Resolve complaints and problems as they arise from customers and employees

Develop and motivate a team of 20 or more employees

The ability of performing basic math as well as calculating figures and amounts such as discounts, interest, commissions, percentages, and statistics

Interact well with managers, employees, customers, and the general public

Analyze complex business problems and initiate multifaceted solutions

Must have a valid driver’s license and meet insurability requirements with the Company’s insurance company