Description

Description and Purpose:

The Assistant Parts Manager will assist the Parts Manager in the overall direction, coordination, and evaluation of the Parts Department. The Assistant Parts Manager will directly supervise sales workers and warehouse personnel. These duties will be performed in accordance with the Company’s policies and procedures.

Major Duties and Responsibilities:

• Provide customer service by responding to customer inquiries and complaints
• Assist the Parts Manager in supervising employees engaged in sales, inventory taking, or in performing services for customers
• Assist the Parts Manager in hiring, firing, advancement, performance reviews, and disciplinary procedures of the parts personnel
• Enforce safety, health, and security rules
• Assist parts front and back counter persons with customers and mechanics
• Keep informed of new products
• Complete training requirements for the parts department
• Attend scheduled parts meetings

Least Essential Duties

With the absence of an Inventory Control Coordinator, the following duties will be assigned:

• Review stock aging report for returns of obsolete parts
• Submit parts orders for emergency and special orders
• Post parts received into inventory
• Prepare claims for damaged parts and shortage of parts

Qualifications

Education/Training or Experience:

• High School graduate or GED; or equivalent combination of education and experience
• 5 years’ experience in heavy-duty truck parts required
• Prior management experience preferred

Personal Requirements:

The ability to read and understand information and ideas presented in writing and spoken words

Able to communicate information and ideas in writing or verbally so others will understand

Able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Able to resolve complaints and problems as they arise from customers and employees

Must have the ability to develop and motivate a team of 20 or more employees

The ability to perform basic math as well as calculating figures and amounts such as discounts, interest, commissions, percentages, and statistics

Must interact well with managers, customers, and the general public

Must have a valid driver’s license and meet insurability requirements with the Company’s insurance company

Physical Demands and Environment:

The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

• Daily operation of a computer and other office machines
• Occasionally lift up to 75 pounds
• Daily noise level is usually moderate
• Daily exposure to moving mechanical parts
• Daily will sit, stand, walk, reach, handle, finger, feel, talk, hear, and see
• Occasionally will stoop, crawl, kneel, climb, and balance